Customer Operations Manager Ii | Emea
Pubblicato il 14-09-2026 - Deel in Catania
OverviewAs the face and voice of Deel to clients, you cultivate durable relationships and translate them into long-term revenue growth.
You will act as a trusted advisor on operational and product matters, while advocating for clients internally to expand their use of Deel.
The role blends relationship management with data-driven problem solving in a fast-paced, collaborative environment.
You will shape client outcomes across a global, multi-country footprint and contribute to Deel's growth and transformation.
Retribuzione / BenefitsStock grant opportunities
Remote work flexibility
WeWork access
Inclusive benefits and total rewards
Competitive compensation
Global exposure
ResponsabilitàManage a diverse portfolio of accounts within the market segment
Identify and flag risks to prevent churn and coordinate swift internal resolution
Build and maintain relationships with key stakeholders and conduct regular business reviews
Represent the voice of the customer by feeding back product and operational insights
Ensure high-quality, day-to-day customer experience and timely handling of requests
Coordinate with internal teams to ensure timely response and completion of requests
Drive adoption of platform features to improve customer experience and retention
Requisiti fondamentaliMinimum 4+ years of relevant work experience with client-facing roles
Experience in at least one of: fast-growth startup, top-tier management consulting, investment banking, or private equity
Strong relationship-building skills and ability to stay calm under pressure
Quantitatively inclined and data-savvy; able to draw insights from complex data and make actionable recommendations
Self-starter with a growth mindset and ability to handle fast-paced, high-responsibility environments
Proven track record of achievement and delivering measurable business impact
Strong analytical foundation with ability to manipulate and synthesize data
Curious and motivated to make an impact
Relationship builder
Calm under pressure
Collaborative
Data analysis
Ability to derive insights from complex datasets
Synthesis of numbers into actionable recommendations