16 set - Casale Monferrato
EPTA GROUP
Location: Casale Monferrato, Italy
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Lead Quality in a Plant That Serves Global Brands
At Epta Group, quality is more than compliance - it's a key driver of customer satisfaction, operational excellence, and business growth.
We're looking for a Plant Quality Manager to lead the Quality function at our Casale Monferrato manufacturing plant, a site of approximately 500 employees that produces plug-in refrigerated cabinets, commercial refrigeration solutions, and vending equipment for leading Food & Beverage brands and major retailers worldwide.
This is an exciting moment to join us. The plant is undergoing a significant transformation, with a new production layout and new machinery being introduced, creating an opportunity for a quality leader to drive continuous improvement and help shape the future of manufacturing excellence.
Your Impact
As Plant Quality Manager,
you will be the voice of the customer within the factory and the reference point for all quality-related activities across the site.
You will:
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- Lead and develop a team of 10 quality professionals covering incoming goods inspection, production quality, laboratory testing, and customer claims management
- Ensure compliance with the Quality Management System, ISO standards, and certification requirements
- Drive improvements in quality KPIs, customer satisfaction, and supplier performance
- Lead root cause analysis and corrective action activities using methodologies such as 8D, 5 Why, PDCA, and CAPA
- Manage customer complaints and collaborate closely with customers, suppliers, and HQ
- Plan and lead internal and external audits
- Define quality standards, controls, and risk mitigation strategies
- Manage the quality budget and monitor quality-related costs
- Support process optimization, operational excellence, and manufacturing innovation initiatives
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