Junior Digital Service Manager
Pubblicato il 16-09-2026 - Reply in Italia
What You’ll DoJoin Reply as a Junior Digital Service Manager and play a key role in ensuring our clients get the most out of our advanced Supply Chain solutions based on LEA Reply, our proprietary digital platform.Partner with international clients to maximize the value of our Supply Chain platform, becoming a trusted advisor for service excellence.Drive incident coordination and service governance by leveraging Jira Service Management, data insights and structured problem-solving.Transform operational data into meaningful recommendations, identifying opportunities to improve service quality, customer experience and operational efficiency.Lead Service Review meetings with customers and partners, turning performance metrics into actionable improvement plans.Monitor service performance, SLA compliance and contract health while contributing to strategic service evolution and business growth.Collaborate with multidisciplinary teams across consulting, product development and operations to deliver innovative service solutions.Contribute to continuous improvement initiatives,
automation opportunities and AI-driven service evolution, helping redefine the way enterprise support is delivered.Work in a dynamic, ITIL-aligned environment that values ownership, structure, and innovation.What we are looking forStrong communication and relationship-building skills with a proactive, customer-first mindset and for interact confidently with both technical and business teams. Confidence in using data and KPIs to drive decisions and support negotiations.Excellent academic track record in STEM subjects or Management Engineering.Previous experiences in challenging contexts is a plus.ITIL certifications or strong familiarity with ITIL frameworks is a plus.Experience in Supply Chain or Industry 4.0 solutions is a plus.Working knowledge of Atlassian tools, especially Jira and Confluence is a plus. Why Join Us?Be part of a high-impact team in a strategic, customer-facing role.Gain broad visib