16 set - Roma
Cross Border Talents
Customer Support Specialist - Small Appliances Group
Location: Oriente, Lisbon
Language Requirement: Italian (C2 proficiency)
Start Date: July 24, 2024
Work Schedule:5 days a week, 8 hours a day
Benefits:
-Welcome Bonus: 2000 euro
- Relocation Assistance:
- - Reimbursement of Airfare up to 400 in Economy class on the 6th month of the contract
- - Apartment Room with rent of 280 for 12 months (deducted from the payslip)
Contract Duration:1 year
Job Description:
- Provide top-tier tech support to clients post-sales for various domestic appliance brands.
- Act as the primary point of contact for customer tech support via phone and email.
- Conduct initial diagnostics of client issues using 60 available processes and escalate complex issues.
- Proactively enhance client satisfaction during diagnostics, including using YouTube tutorials for extra support.
- Communicate with customers via email or phone to provide product information, follow up on orders, handle minor repairs, and address complaints.
- Utilize three different software programs during the support process.
- Cross-selling skills are advantageous.
Compensation:
- Base Salary
- Performance Bonus
- Complexity Premio
- Meal Allowance
- Transport Allowance
- Health Insurance
If you possess C2 proficiency in Italian and have experience in Customer Support, this role in Lisbon offers a Welcome Bonus of 2000. Join our team to deliver exceptional customer service and technical support for renowned domestic appliance brands.
Apply now with your updated CV to be considered for this exciting opportunity.
*Application Deadline: July 20, 2024*
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