16 set - Milano
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If you are here, it is because you know that we are looking for a Senior AI Customer Success Manager .
indigo.ai is the leading platform in Italy for building next-generation AI Agents that transform the way companies communicate with their customers. Since 2016, we've been helping enterprises in industries such as finance, insurance, utilities, retail, and e-commerce to evolve their Customer Experience through conversational AI. We don't just "sell software": we enable a shift in how organizations interact with people, automating millions of conversations every year, reducing operational costs, improving conversion rates, and creating more personalized, scalable, and compliant customer journeys.
Backed by a recent €10 million investment from Azimut, we are on a mission to take this technology global. This is a unique opportunity to join a well-funded, highly ambitious team and play a direct role in shaping the future of enterprise AI.
To make this happen, we are looking for a Senior AI Customer Success Manager to support our Head of AI Solutions in championing our clients' success,
guiding them through complex implementations and ensuring they derive maximum value from our cutting-edge AI solutions over the long term.
What are we looking for?
We're looking for a Senior AI Customer Success Manager to drive success for our most strategic clients. You'll work closely with portfolio of a major enterprises across various industries and use cases. This means navigating complex organizations, engaging senior stakeholders, and ensuring our AI solutions deliver tangible, measurable business impact.
The role sits within the Customer Success team and works closely with Sales, Product, AI Implementation and AI Engineering teams.
You'll act as a trusted advisor for client leadership, combining strategic thinking with strong execution skills. You will coordinate multiple stakeholders, translate business needs into actionable initiatives, and ensure adoption of our AI solutions a
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