16 set - Roma
Altro
WonderWhereToStay is all about creating unforgettable experiences for our guests in Rome and beyond. We stand for excellent customer service and a professional approach, with great emphasis on first-hand assistance to our international client base.
For our office in the historic center of Rome, we are looking for a creative, proactive and well-organized Back-Office Representative to join a tight-knit team that strives for excellence and grows together.
The role You will support our back-office and guest-relations operations: managing reservations across booking platforms (Airbnb, Booking.com, Vrbo and others), handling pre-arrival and in-stay communication with guests, keeping property listings and descriptions up to date, and coordinating with our on-site team.
We are looking for someone who: Is fully bilingual in Italian and English; any additional language is a plus
Writes clearly and accurately in both languages,
with an eye for detail in guest communications
Ideally has previous experience in tourism or hospitality, in Italy or abroad
Is communicative, service-oriented and has a hands-on mentality in any situation
Has good knowledge of MS Office (especially Excel and Outlook)
Experience in content editing (e.g. property listings and descriptions), basic accounting or bookkeeping, and property management software is a plus.
What we offer: A fast-paced environment in contact with guests from all over the world
A variety of challenging tasks across back-office administration and customer service
A stable position in an ideal location in Rome's historic center
Applications are reviewed on a rolling basis. We look forward to meeting you
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