Guest Service Supervisor
Pubblicato il 16-09-2026 - The BIG Jobsite in Belluno
Constance Belle Mare Plage is one of the leading resorts in Mauritius, known for its vibrant team spirit, commitment to excellence, and authentic hospitality. Set on a stunning beach, we offer a dynamic work environment where passion, growth, and teamwork are at the heart of everything we do. Join us and be part of a company that values people and creates unforgettable experiences — for guests and team members alike. Constance Belle Mare Plage, a luxurious resort in Mauritius, is seeking a dedicated and customer-focused Guest Service Supervisor to join our esteemed team. As a key member of our front-of-house operations, you will play a crucial role in ensuring exceptional guest experiences and maintaining our high standards of service excellence. - Oversee and coordinate daily guest service operations, ensuring smooth check-ins, check-outs, and overall guest satisfaction - Lead, motivate,
and train the guest service team to deliver outstanding customer service - Resolve guest complaints and concerns promptly and professionally - Manage guest inquiries and requests, providing accurate information about hotel services and local attractions - Collaborate with other departments to ensure seamless guest experiences across all touchpoints - Monitor and maintain cleanliness and presentation standards in all guest-facing areas - Assist in developing and implementing guest service policies and procedures - Prepare reports on guest feedback, occupancy rates, and other relevant metrics - Ensure compliance with all health and safety regulations - Participate in continuous improvement initiatives to enhance guest satisfaction and operational efficiency