16 set - Roma
Cosmic Group
To strengthen its technical team, Cosmic Group's hiring a Customer Support Technician to join a dynamic, customer-focused environment. The candidate will be responsible for installing, maintaining, and servicing systems at customer sites, training users, and supporting internal validation and repair activities.
Responsabilities: Performs on-site installation of new systems at the customer's location
- Performs periodicmaintenance on internal systems and customer systems at their locations
- Provides support (both at Cosmic and on-site) for installed systems
- Processes incoming returns from customers
- Updates company databases with technical findings from the work performed
- Reports customer feedback and new requests to the Customer Support Manager.
Provide internal support to the Bring-up and Failure Analysis team for: Validation/repair of ATE componentsValidation/repair of interface board componentsConduct training for customers at our headquarters or at their facilitiesRequirements:-High school diploma in electronics or related field.-Experience, even minimal, in electronic systems assembly and repair; -knowledge of written and spoken English (minimum level B1)-willingness to travel an average of 25%–30% of the days in the yearWe offer attractive and competitive remuneration based on experience
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