16 set - Milano
Valentino
Questa posizione è in Valentino
Il processo di selezione sarà interamente gestito Valentino.
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A career in Maison Valentino is your chance to grow in a reality where business and creativity meet and thrive in an inclusive, and open-minded community. Maison Valentino believes in a colleague-centric approach, where our contribution and behaviors as individuals are the secret of our success as a community. Each Valentino colleague is crucial to guarantee that every need in Valentino is met with mastery, creativity, uniqueness, and care. Position: Senior Client Advisor - Montenapoleone As a Senior Client Advisor, you will act as a true brand ambassador, delivering an exceptional luxury experience while driving outstanding commercial performance. This role requires a highly accomplished sales professional with a proven track record in luxury retail, a deep understanding of client development, and a strong ability to build long-term relationships with local and international clientele. You will be responsible for consistently exceeding sales objectives, mastering all key performance indicators, and cultivating a high-value client portfolio through personalized engagement strategies, private appointments, and proactive client outreach. In addition, you will play a key role in supporting boutique management by sharing best practices and contributing to the development of less experienced team members. Key Responsibilities Sales Excellence & Business Performance * Consistently achieve and exceed individual sales targets while contributing to the overall boutique performance. * Demonstrate expert knowledge of all retail KPIs, including sales productivity, average transaction value, units per transaction, conversion rate, cross-selling, and client retention metrics. * Proactively identify and maximize every sales opportunity,
leveraging both appointment-based selling and walk-in traffic. * Drive business growth through a strategic and entrepreneurial approach to client acquisition and development. * Maintain a strong commercial mindset, constantly seeking opportunities to elevate sales performance and client engagement. Client Development & Clienteling * Build, manage, and continuously develop a substantial portfolio of high-potential and high-value clients. * Establish long-term relationships through personalized and proactive clienteling activities. * Organize and conduct regular private appointments, VIP experiences, and exclusive selling sessions tailored to individual client needs. * Utilize all available CRM tools to monitor client activity, identify business opportunities, and execute targeted outreach initiatives. * Deliver highly personalized experiences that reflect the Maison's standards of excellence and reinforce client loyalty. * Follow up consistently with clients to drive repeat purchases and strengthen long-term engagement. Client Experience * Deliver an elevated and memorable luxury experience throughout every stage of the client journey. * Act as a trusted style advisor by providing expert product knowledge and personalized recommendations. * Anticipate client needs and create bespoke solutions that exceed expectations. * Ensure impeccable boutique standards while maintaining a client-first mindset at all times.
Team Contribution & Leadership Support * Act as a role model within the boutique, embodying the values, service standards, and sales excellence of the Maison. * Support the Boutique Management team by sharing expertise, best practices, and commercial insights. * Mentor and guide junior Client Advisors, contributing to their development through coaching and on-the-job support. * Collaborate with colleagues to create a high-performing and results-driven team environment. * Encourage a culture of client-centricity, accountability, and continuous improvement across the boutique. Profile * Significant experience in luxury retail sales, ideally within an international luxury fashion or lifestyle brand. * Proven track record of consistently exceeding sales targets and delivering exceptional commercial results. * Strong understanding and management of retail KPIs and performance drivers. * Established client portfolio with demonstrated success in client acquisition, retention, and development. * Exceptional relationship-building, communication, and influencing skills. * Passion for luxury, fashion, and delivering world-class client experiences. * Highly proactive, entrepreneurial, and results-oriented mindset. * Ability to thrive in a fast-paced and demanding luxury retail environment. * Strong team spirit and willingness to support the growth and development of colleagues. * Fluent in English; additional languages are considered a strong asset. The Valentino ecosystem is home to a wide and extraordinary pool of talents, each colleague contributing with their unique attributes, nurturing a culture of inclusivity and equality. Inspiring sense of belonging, passion and engaging colleagues are the bases of our inclusive and multifaceted world.
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