Account Manager
Pubblicato il 16-09-2026 - Scalapay in Milano
Questa posizione è in Scalapay
Il processo di selezione sarà interamente gestito Scalapay.
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At Scalapay, we’re shaping a **culture** with high standards, independent and critical thought, **innovation, ownership, and continuous learning**. We operate in a **fast-moving, tech-driven environment**, and we’re looking for people who **thrive in change, think boldly, and take initiative.** If you’re ready to **put your potential to the test** in a hiring process designed to spotlight exceptional talent, this is your chance to stand out and grow **with one of Europe’s most ambitious fintech teams**. *#MakeItHappen #PlayAsATeam #StayCurious #FocusOnCustomer.* THE MISSION We are looking for a motivated **Account Manager** to create long-term, trusting relationships with our merchant partners in Italy. The Account Manager’s role is to oversee a portfolio of assigned merchant partners, actively driving growth through product upselling and the cross-selling of additional services. Additionally, the Account Manager will be responsible for collecting, analyzing, preparing, and reporting key data points. **Key Responsibilities:** * Retain and grow your portfolio by leading sales calls, business reviews, and recurring check-ins with the purpose to increase the current Total Transaction Volume and Revenue generated by the assigned Merchants Portfolio; * Maximize account value by systematically identifying opportunities for product upselling and the cross-selling of Scalapay’s ecosystem of services; * Manage the Go-Live of your assigned portfolio,
assisting the sales team in reducing time-to-market and negotiating the best setting with the merchant; * Optimize integration and collaboration to achieve maximum penetration with all your assigned portfolio, by enabling Scalapay for the full customer base and making us the most appealing option; * Provide consultancy to our merchants on how to optimize revenue and marketing, leveraging Scalapay Value Proposition and your knowledge; * Manage co-marketing activities with your merchants to attract the Scalapay’s customer audience to increase revenue, collaborating with our internal Affiliate and Marketing team; * Use data analysis to spot business opportunities and presenting custom sales presentations with relevant findings and research; * Create case studies and best practices regularly, and share them internally and externally with the goal of scaling your account management activities and improve our sales conversion; * Test new approaches to increase Total Transaction Volume and Revenue and provide weekly forecast to your manager; * Be an advocate for your merchants with internal stakeholders with the goal of improving our business model, integrations, products and services; * Meet your merchants face-to-face regularly via on-site visits, fairs, events,
and other field activities (traveling time will account for at least 30% of the role); **Minimum Qualifications:** * Strong business acumen; * Proven ability to grow partnerships; * Proven experience in upselling and cross selling to maximize Merchants portfolios Total Transaction Volume; * Excellent communication skills; proactive, organized and data-driven profile; * Demonstrated ability to manage concurrent multiple projects and execute on tight deadlines; * Proficiency in Italian, and English is a must; * If you speak MEDDIC, it’s a plus; * 2/3 years experience in account management and/or business consultant. **Hiring process** 1. A quick chat with one of our Talent Acquisition team members; 2. A first interview with the Hiring Manager to deep dive into your experiences and better understand your motivation; 3. A case study to test your hard skills, that will be debriefed with the Hiring Manager and VP Growth; 4. A final chat with Simone (our CEO) where he will share and assess the Scalapay Values Compensation will be determined based on skills, experience, and qualifications. Expected gross annual base salary: EUR 35,000 - 40,000, plus variable compensation of EUR 10,000 - 15,000 based on performance. Want to learn more? Don't hesitate to explore our [Careers website](https://example.com/careers), our [LinkedIn](https://example.com/linkedin) and [Glassdoor](https://example.com/glassdoor) pages. ***Pro tip:*** send your CV in English ? ***Super Pro tip:*** we know that application processes can be scary and frustrating but… we look for talent, not people that tick all our boxes.
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