Guest Commerce Director
Pubblicato il 16-09-2026 - Costa Crociere in Genova
Questa posizione è in Costa Crociere S.p.A.
Riassunto dell'opportunità da parte della Joinrs AI: Costa Crociere S.p.A. cerca un Guest Commerce Director con laurea in Marketing & Communication, Business Administration, Business Management o Hospitality Management. Il ruolo, a bordo, prevede la responsabilità di guidare il successo commerciale e l’esperienza degli ospiti, analizzando dati e coordinando team multiculturali. Offerto un contratto a tempo completo a bordo della nave con durata tipica di 4-6 mesi, inclusi benefit come alloggio, pasti, viaggi coperti, assistenza medica, programmi di benessere e opportunità di crescita professionale.
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Guest Commerce Director
Shipside
Career
Ready to turn unforgettable guest experiences into commercial success?
Drive success, Live your ambition
What You Will Do
- Play a key role in shaping unforgettable onboard experiences and driving commercial success as part of the Vessel Senior Management Team
- Analyse guest trends, commercial KPIs and onboard performance, transforming insights into actions that maximise revenue, profitability and guest satisfaction
- Coordinate and optimise the onboard programme (Palimpsest), working closely with all revenue departments to create engaging experiences
- Ensure all onboard commercial initiatives and communications reflect Costa’s brand standards, collaborating with shore-side teams
- Lead and develop multicultural teams, fostering engagement, performance, quality and safety across all onboard revenue activities
Who You Are
Required
- Degree in Marketing & Communication, Business Administration, Business Management or Hospitality Management
- Minimum 5 years of experience in retail, covering commercial performance,
visual merchandising, team management and operational optimization
- Proven experience in revenue management, commercial strategy and KPI-driven performance
- Strong analytical mindset with the ability to interpret data and translate insights into actions
- Excellent leadership, people development and stakeholder management skills
- English proficiency at C1 level and preferably Italian
- Third language at B2 level (French, Spanish, German, Portuguese or Chinese) is mandatory
Nice to Have
- Previous onboard experience is considered a strong advantage
What We Offer
Your life onboard
- International experience combining travel, personal development, and independence
- Transport covered (flights/trains) for embarkation, disembarkation, and transfers
- Free daily buffet meals (breakfast, lunch, afternoon tea, dinner)
- Discounts on onboard restaurants and bars (with possible daily credit)
- Assigned cabin (single or double) with bathroom
- Cabin cleaning + free laundry service (crew laundrette and uniforms)
- Package delivery service
- Free internet (250 MB/month) + free WhatsApp text
- Discounts on shops, products, hairdresser, and SPA
- Free medical assistance onboard and ashore
- Welfare and wellbeing programs (sports, events, monthly activities)
- Access to gym, lounge, bar, pool,
and solarium for crew
- Crew excursions + discounts on guest tours
- Opportunity to host family/friends (min. 30 days/year after 4 months)
Your Growth
- Structured onboarding + welcome kit
- Mentorship program with a dedicated mentor
- Clear career path within your department
- Learning Officer for skills development and continuous improvement
- Development model to identify and promote talented individuals
Why Costa
Our community brings together individuals from different parts of the world, fostering connections and collaboration across cultures, enriched by different perspectives and experiences. We are here to bring happiness and provide unforgettable memories and experiences to our guests.
Costa belongs to the Carnival Corporation, the largest cruise company in the world. We are the only Italian cruise company flying the Italian flag, sailing the world’s seas for more than 75 years, offering our guests a unique experience on board and on land.
We are united by a shared passion: to drive success and live their ambition. Whether on board or shoreside, we bring energy, creativity, and a spirit of adventure to everything they do.
Additional Info
Your Contract
Fixed-term, full-time, onboard — typical duration 4–6 months
Location
On Board
Application deadline
30/09/2026
Time required to submit the application
Approximately 3 minutes
CV Format
PDF, Word or Image format in English or Italian (max 1.5 MB)
Il processo di selezione sarà interamente gestito da Costa Crociere S.p.A..
Questa opportunità è disponibile su Genova - Italy, Milano - Italy, Roma - Italy, Napoli - Italy.
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