16 set - Vicenza
Agco
Overview In this role you will deliver expert technical support to AGCO dealers and customers, accelerating issue resolution and enabling successful seasonal launches. You’ll guide field setup, optimize operations, and promote digital and advanced technologies across regions. You will collaborate with global teams, participate in factory-level investigations, and support field kit deployments to ensure superior service and uptime.
This position is central to empowering farmers with reliable equipment and knowledge, blending hands-on troubleshooting with cross-functional collaboration.
Retribuzione / Benefits
- premio scheme
- flexible working hours and remote work
- private health insurance
- canteen with meal allowance
Responsabilità
- Provide expert-level technical support to dealers and customers to ensure fast issue resolution
- Assist with complex technical cases when local resources are exhausted
- Support field setup and optimization across crops and conditions, including hands-on onboarding for new dealers and VIP customers
- Promote advanced technologies and new features to drive adoption and confidence in products
- Provide guidance on AGCO systems, warranty processes, TechConnect, diagnostic tools, and special tools
- Collaborate with global teams to share expertise and best practices
- Report issues using EWFR and work with Product Support to implement solutions
- Lead factory-level investigations for complex cases requiring deeper technical analysis
- Offer limited field-kit installation support and monitor performance before broader deployment
- Ensure all AGCO core products receive technical support and excellent customer service
Requisiti fondamentali
- Strong knowledge of agricultural business and products, including mechanical and electrical systems
- Familiarity with service and parts management and the farm machinery dealer network
- Solid understanding of mechanized agriculture and land preparation techniques
- Excellent interpersonal skills and commercial acumen for customer/dealer interactions
- High proficiency with PC usage, Microsoft Office, and other digital tools
- Fluent written and verbal communication in English and German
- Interpersonal skills
- Commercial awareness
- Cross-functional collaboration
- TechConnect
- diagnostic tools
- to promote and troubleshoot AGCO systems
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