16 set - Castel D'Azzano
Intelligenz IT
Role: Onsite Support Services Engineer Location: Via Ing.
Pilade
Riello 5/7, Legnago, Italy (Shopfloor)Work Model: OnsiteProject Duration: 1 YearMinimum 3 years of relevant experienceMandatory Skills: Service Desk, End User Services, Field Services, Onsite Support ServicesGood-to-Have Skills: ServiceNow, Meraki, Dell CertificationLanguages Required: Native-level Italian and good English communication skillsIf you are interested in this opportunity, please share your updated CV along with your expected rate and availability.
Required
Skills, Knowledge & AbilitiesTechnical ExpertiseStrong troubleshooting skills for IT/OT systems, network infrastructure, and manufacturing devices.
Proficiency in LAN/Wi-Fi diagnostics, server operations, and hardware/software installation.
Familiarity with Active Directory and Azure AD object management.
Process & GovernanceKnowledge of ITIL processes (Incident, Request, Change, Knowledge Management).Experience with CMDB tools (preferably ServiceNow) and asset lifecycle management.
Analytical & AutomationAbility to leverage analytics and automation tools for proactive support and trend analysis.
Competence in identifying process inefficiencies and implementing improvements.
Strong coordination skills with cross-functional teams, OEMs, and third-party vendors.
Effective reporting and documentation capabilities.
Understanding of security protocols, compliance standards, and factory safety requirements.
Preferred
QualificationsExperience in manufacturing IT environments.
Familiarity with barcode scanners, industrial printers, Digi Port servers, and shop floor systems. Beneficial Skills, Knowledge & Abilities (Good To Have)Knowledge of/experience with Cisco MerakiKnowledge of/experience with Amazon Web Services (AWS)Service Now ticketing tool experienceManufacturing domain experience
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