Head of Customer Success

16 set - Milano
Altro

Lead, mentor, and elevate the trading and account management teams

Foster a client-focused culture delivering best-in-class service

Partner with the VP Sales, Account Director, and Country Manager to develop growth strategies

Optimize operational performance and handle commercial negotiations

Draft and present strategic recommendations and media plans

Serve as the senior point of contact to proactively upsell, cross-sell, and drive revenue from existing accounts

Oversee end-to-end execution of multi-channel campaigns across Mobile, Desktop, CTV, and DOOH

Ensure campaign setup, optimization, and reporting are executed effectively

Work with traders to troubleshoot issues and implement advanced audience targeting

Establish KPIs, gather client feedback, and use PlanHat to identify trends and measure success

Requirements 6+ years of experience in digital advertising, adtech, or media

Deep expertise in client services, programmatic trading, and account management

Proven ability to write, structure, and present high-quality strategic recommendations, campaign plans, and business reviews tailored to clients' goals





Experience building and scaling high-performing teams

Track record of driving revenue growth and improving gross margins

Exceptional communication skills

Ability to partner with the VP Sales, Account Director, Country Manager, and Product teams

Core Competencies Demonstrates expertise in digital advertising and adtech, with a strong focus on client services, programmatic trading, and account management. Proven ability to lead teams, drive revenue growth, and deliver strategic recommendations tailored to client goals.

Highest-signal resume keywords Digital Advertising Experience

Programmatic Trading Expertise

Client Services Management

Revenue Growth Strategy

Team Leadership

Hard Skills Campaign Optimization

KPI Establishment

Strategic Recommendations

Media Planning

Advanced Audience Targeting

Soft Skills Exceptional Communication

Client-Focused Culture

Industry Keywords Adtech

Account Management

Commercial Negotiations

Multi-Channel Campaigns

Client Feedback

Tools & Technologies PlanHat

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