General Manager
Pubblicato il 17-09-2026 - Altro in Bardi
Descrizione dell'offerta di lavoro
General Manager – Luxury 5-Star Hotel in Milan
Location: Milan, Italy
Salary: Up to £170,000 + package
We are seeking an exceptional General Manager to lead a prestigious luxury 5-star hotel in Milan, with a particularly strong focus on Food & Beverage, guest experience and commercial performance. This is a high-profile leadership opportunity for an experienced luxury hotelier who combines operational excellence with a genuine passion for F&B; and understands how exceptional restaurants, bars and guest experiences can become a defining part of a hotel's identity.
Reporting to the senior leadership team, the General Manager will have overall responsibility for the hotel's operation, financial performance, people and guest experience.
A significant part of the role will be focused on F&B; strategy and performance, ensuring the hotel's restaurants, bars, events and in-room dining are commercially successful, operationally excellent and positioned at the highest level of the Milan luxury market.
Responsibilities
Lead the overall operation of the hotel, ensuring exceptional 5-star service and standards across all departments.
Develop and execute the hotel's commercial strategy, with particular emphasis on Food & Beverage revenue, profitability and positioning.
Drive the performance and evolution of the hotel's restaurants, bars, lounges, banqueting and events.
Work closely with the Executive Chef and F&B; leadership to create compelling concepts, menus and guest experiences.
Build a strong reputation for the hotel within Milan's luxury hospitality,
restaurant and lifestyle scene.
Maximise profitability while maintaining uncompromising luxury standards.
Lead, inspire and develop a high-performing management team and wider hotel workforce.
Maintain a strong focus on guest satisfaction, service culture and luxury brand standards.
Develop relationships with key guests, VIPs, owners, partners and influential local stakeholders.
Oversee budgets, forecasting, P&L; performance, capital expenditure and operational planning.
Identify new commercial opportunities and ensure the hotel remains competitive within Milan's rapidly evolving luxury market.
Ensure compliance with all relevant Italian regulations and company policies.
Requirements
Previous General Manager or Hotel Manager experience within luxury 5-star hospitality.
Strong operational and commercial leadership experience.
A demonstrable track record of delivering outstanding F&B; performance.
Deep understanding of luxury restaurants, bars, events and contemporary hospitality.
Strong financial and P&L; management skills.
Excellent leadership, communication and people-development abilities.
A sophisticated understanding of the luxury customer and international clientele.
Strong commercial awareness and an entrepreneurial mindset.
The ability to balance the demands of hotel operations with the creativity and pace of a high-profile F&B; business.
Experience in Italy or a strong understanding of the Italian luxury hospitality market would be highly advantageous.
Fluency in Italian and English.