Head of Customer Operations
Pubblicato il 17-09-2026 - Linkedin in Italia
CLUSTER HEAD OPERATIONS – ITALY CDMO CLUSTER | Interesting Package Possiede le qualifiche e le competenze giuste per questo lavoro? Lo scopra qui sotto e invii la sua candidatura per essere preso/a in considerazione.
Reporting to the Senior Vice President Global Operations you will be responsible for the leadership of the Italy CDMO Cluster, consisting of three manufacturing sites operating in the production of Active Pharmaceutical Ingredients (APIs) and Contract Development & Manufacturing (CDMO/CMO) services.
In your role you will be accountable for the overall business and operational performance of the Cluster, and will be responsible for defining and executing the operational strategy of the Italy CDMO Cluster, ensuring sustainable business growth, operational excellence and organizational development.
The position provides leadership across the Cluster, driving performance through the Plant Managers and the central functional organizations, while ensuring full alignment with the company's strategic priorities and customer expectations.
You will act as the primary Operations interface for strategic customers and internal stakeholders, promoting execution excellence, continuous improvement and long-term organizational capability.
Role Responsibilities
Business Leadership
Performance Management
Organization & Leadership
Customer Focus
Operational Excellence
Quality, Compliance & EHS
Industrial Development
Role's KPIs
Cluster EBITDA
Revenue growth and operational profitability
OTIF
Manufacturing productivity and asset utilization
Capacity utilization
Customer Satisfaction
Right First Time
GMP & EHS Performance
Operational Excellence savings
Leadership development and succession planning
Employee engagement and organizational effectiveness
What We Are Looking For
Degree in Chemical Engineering, Chemistry, Industrial Engineering, Pharmacy, Pharmaceutical Chemistry (CTF) or equivalent.
MBA or equivalent business education is considered an advantage.
Minimum 15 years