Technical Account Manager
Pubblicato il 17-09-2026 - Nexburg in Milano
Your mission
- Take ownership of the technical end-to-end project management of assigned customers, from requirements gathering and technical solution design through to successful project delivery and acceptance.
- Lead and coordinate cross-functional project teams consisting of software developers, testers, support and engineering specialists.
- Work closely with internal project partners to develop technical solution concepts and define project roadmaps, taking technical, timeline and customer requirements into account.
- Collaborate closely with engineering and support teams to analyze technical incidents, coordinate troubleshooting activities and ensure successful service delivery.
- Build, maintain and continuously strengthen long-term relationships with customers and strategic partners.
- Provide technical support to customers and contribute to continuous improvements of solutions, processes and services within the department.
- Support the sales team in a technical pre-sales role and contribute to acquiring new customers and strategic partners.
- Translate customer requirements into technical solutions and align them with internal stakeholders and customers.
- Occasional business travel to customers and partners is required.
Your profile
- Completed degree in a technical field combined with relevant professional experience in technical project management, ideally within the telecommunications industry.
- Hands-on experience with Linux/Unix and a strong technical understanding.
- Professional background with a telecom operator, telecom vendor or provider of telecom solutions.
- Good knowledge of modern telecommunications networks, network topologies, IP networking and relevant protocols.
- Experience working with engineering teams on troubleshooting, technical incident analysis and service delivery.
- Ability to analyze technical incidents, develop solution approaches and coordinate the activities required to resolve them.
- Strong communication skills, effec