Coordination Lead, Office Manager
Pubblicato il 17-09-2026 - Altro in Milano
Own and oversee the day-to-day operational activities of the Italian branch
Act as the central point of reference for operational, administrative and coordination matters
Manage intermediary mandates, collaboration agreements, letters and related documentation
Coordinate mandatory intermediary training and monitor completion
Monitor intermediary performance and maintain reporting
Manage Product Oversight and Governance documentation and its repository
Manage administrative aspects of TPA claims handling
Oversee intermediary segregated client funds
Manage complaints handling administration and PEC correspondence
Liaise administratively with accountants, legal advisers, notaries, public bodies and industry associations
Oversee company website management, control and updates
Manage external contractors and service providers
Coordinate risk mapping and RSPP appointment and training
Coordinate forecasting, planning and results reporting
Provide operational and problem-solving support across technical, administrative and commercial matters
Support customer experience initiatives
Manage supplier scouting, negotiation, relationships and cost control
Support HR-related administrative processes
Manage document scheduling, filing and archiving
Coordinate change management initiatives
Act as administrative point of reference for IVASS and ANIA interactions
Support the Managing Director and wider Italian team in building efficient branch processes
Requirements
Typically, 2–5 years of experience in organisational or coordination roles, or in a consultancy firm serving the finance/insurance sector
Degree in Business Administration, Economics, Law or a related discipline (preferred)
Flexible and dynamic approach, comfortable adapting to changing priorities
Highly organised, with strong attention to detail
Experience in project and budget management
Accustomed to working to tight deadlines under pressure, while maintaining the highest level of trust and integrity
Excellent communicator and team player
Strong customer and supplier relationship management skills
Strong stakeholder management skills, with the ability to work effectively with local management, central functions and external advisers
Ability to interact effectively with colleagues across the group in an international context
Proactive and hands‐on, with the ability to work with a high degree of autonomy
Excellent knowledge of English, written and verbal
Core Competencies
Demonstrates strong operational management capabilities, including project and budget management, stakeholder engagement, and supplier relationship management. Proficient in coordinating administrative processes and ensuring compliance with industry regulations while maintaining a high level of customer service.
Highest-signal resume keywords
Operational Management
Project Management
Stakeholder Management
Supplier Relationship Management
Budget Management
Hard Skills
Project Management
Budget Management
Operational Coordination
Document Management
Intermediary Performance Monitoring
Soft Skills
Excellent Communication
Team Player
Attention to Detail
Proactive Approach
Adaptability
Industry Keywords
Finance Sector
Insurance Sector
Intermediary Training
Customer Experience
Change Management
Tools & Technologies
Document Repository Management
Website Management