Automotive Technical Delegate
Pubblicato il 17-09-2026 - Msx International in Milano
Company Description
MSX International supports leading automotive brands worldwide, helping improve repair performance, customer satisfaction, and aftersales operations across 80+ countries
Job Description
We’re looking for an experienced automotive diagnostic specialist to support dealerships and repairers with complex vehicle issues.
You’ll be the escalation point when others can’t fix it — helping reduce downtime and deliver first-time-right repairs.
What you’ll do:
- Support dealerships and repairers on-site and remotely
- Diagnose and resolve complex electrical, electronic, and drivability faults
- Use OEM tools (e.g. wiTECH, DiagBOX) for diagnostics, flashing, and parameterization
- Identify root causes using wiring diagrams and technical documentation
- Support both individual cases and wider technical issues across fleets
- Create clear technical reports and case updates
- Coach technicians and provide hands-on guidance
- Feed recurring issues into continuous improvement
Qualifications
What you bring:
- Strong experience in automotive diagnostics / technical support / workshop or field service
- Proven ability to fix complex electrical/electronic faults
- Hands-on use of OEM diagnostic tools
- Confidence reading wiring diagrams and technical documentation
- Experience working with workshops, engineering, or technical teams
- Ability to support and guide technicians
- Preferred: experience in field-based or multi-site support, multi-brand exposure with an OEM/importer technical support background
Technical knowledge
- Modern vehicle systems: powertrain, ADAS, body electronics
- Networks: CAN / LIN / FlexRay
- Diagnostic methods: root cause analysis, guided diagnostics, flashing
Language
- Working proficiency in English required (written and spoken)
- Additional European languages are a plus
Additional Information
MSX is an equal opportunities employer and encourages applications from suitably qualified and eligible candidates regardless of sex, race,