Resident & Operation Manager
Pubblicato il 17-09-2026 - Horecajob in Roma
We are looking for a Resident & Operations Manager for a prestigious independent boutique hotel located in Forte dei Marmi, Tuscany.The property is an intimate, high-end hospitality environment where personalised service, attention to detail and a strong sense of place are essential. We are looking for a passionate hotel professional who can combine hands-on operational leadership with commercial awareness and a strong focus on quality.THE ROLEThe Resident & Operations Manager will be a key reference point for both guests and the team, taking responsibility for the smooth daily operation of the property and contributing directly to its commercial and service performance.The role covers five key areas:Guest Experience | Operations | People | Booking & Revenue | QualityKey responsibilities include:Supervising the booking process, direct enquiries and pre-arrival guest communicationMonitoring occupancy, ADR, RevPAR, pick-up, booking pace, lead time and other key revenue indicatorsWorking on pricing, availability, distribution channels and revenue optimisationDeveloping direct bookings, upselling and ancillary revenue opportunitiesCoordinating daily hotel operations and ensuring effective communication between departmentsCreating and implementing SOPs, checklists and operational standardsEstablishing consistent service standards across Front Office, Housekeeping, Breakfast/F&B; and guest servicesConducting quality controls and internal auditsMonitoring guest satisfaction, reviews, complaints and feedbackIdentifying areas for improvement and turning them into concrete operational actionsRecruiting, onboarding, training and coordinating the hotel team,
including seasonal staffEnsuring that service standards are consistently applied throughout the propertyActing as a visible and highly present point of reference for guests and employeesTHE IDEAL CANDIDATEWe are looking for a hospitality professional with solid experience in hotel operations, ideally gained in boutique, luxury or upscale properties.The right person will have:Proven experience in a managerial or supervisory position mainly in resortsStrong knowledge of hotel operations, booking and revenue managementA good understanding of hospitality KPIs and commercial performanceExperience in creating and implementing operational procedures and service standardsStrong leadership and people-management skillsA genuine passion for guest experience and personalised serviceExcellent organisational and problem-solving abilitiesThe ability to combine attention to detail with a clear business perspectiveThis is an opportunity for someone who wants to move beyond day-to-day supervision and take genuine ownership of the operational, commercial and quality development of a boutique hotel.THE OFFERContract: 1 year fixed-term contract with the possibility of conversion to a permanent contractCCNL: Turismo FederalberghiSalary: €3,000 net/month + 13a, 14a, TFRAccommodation: Private apartment provided as a benefitLocation: Resistente dei Marmi, TuscanyIf you are a hospitality manager who enjoys being equally comfortable with guests, people, operations and numbers, we would be pleased to receive your application.Please send your CV together with a brief introduction highlighting your most relevant experience for this position.