17 set - Milano
TLC Worldwide
WE ARE HIRING A SENIOR BUSINESS DEVELOPMENT MANAGER
Ever opened a new bank account and got a weekend away? Spent on fashion and received a personal styling session? Picked up groceries and walked away with cinema tickets?
If so, you’ve probably experienced a TLC Worldwide campaign - without even knowing it.
At TLC, we help the world’s biggest brands drive customer acquisition, loyalty and engagement with emotionally engaging, experience-led rewards. From global banks to high street retailers, our programs are designed shift behaviour, boost ROI and build genuine brand love – at the fraction of the cost of discounting and cash offers. Backed by COSMOS, our all-in-one program platform, we deliver personalised campaigns at scale with live data, smart insights, and seamless customer journeys.
We’ve spent 30 years mastering what moves customers; combining deep consumer insight, a global network of 100,000+ rewards, and a unique ability to drive measurable ROI for brands.
We’re 400+ people strong, across 15 global hubs. A collective of marketers, creatives and strategists who care about doing great work - and having fun while we do it. We celebrate bold thinking, empower growth, and champion the kind of culture that helps people thrive.
Here are a few things that we've got to offer:
- Dynamic & collaborative team in a creative environment with exposure to global clients & colleagues - Check out our clients
- Weekly webinars to support your development through our People Academy
- Annual TLC Wellness Week and programmes throughout the year
- TLC Culture Club - including seasonal social events, tasty lunches & more
- TLC Gives Back - volunteering opportunities, including off site visits and volunteering leave
- TLC Rise - supporting and empowering women into leadership roles
- 'Frankies' - Our very own awards ceremony where we walk down the TLC red carpet in our best outfits
- TLC Owner's Club - Everyone that is part of the TLC experience contributes to our success, which is why we all own a piece of TLC as part of our share holder scheme
What you'll be doing:
Winning New Business
- Own the full sales cycle from prospecting through to signed commercial agreements
- Build and convert a high-quality pipeline of strategically aligned opportunities
- Identify, shape and close complex, high-value deals
- Lead pitches, proposals and commercial negotiations
- Develop tailored solutions that address client challenges and growth ambitions
- Deliver net-new revenue through new client acquisition
Building Strategic Partnerships
- Develop revenue-generating partnerships across agencies, technology platforms and ecosystem partners
- Identify opportunities to embed TLC's reward and engagement solutions into partner offerings
- Structure commercial agreements that deliver mutual value and long-term growth
- Create scalable partnership models that can be replicated across markets
Becoming a Trusted Growth Partner
- Understand client challenges, market dynamics and competitive pressures
- Engage senior stakeholders including CMOs, Commercial Directors, Growth Leaders and C-Suite executives
- Position TLC as a strategic partner that drives measurable business outcomes
- Identify opportunities across Financial Services, FMCG, Retail and Telco sectors
Collaborating Across TLC
- Work closely with Product, Marketing, Client Services and regional teams to create compelling propositions
- Ensure a seamless transition from deal closure to delivery
- Share market intelligence and customer insights to influence go-to-market strategy
- Help shape the future growth of the business
Who we're looking for:
- Experience selling consultative, solution-led propositions rather than transactional products
- Proven success in winning new business and securing complex, high-value deals
- Background in loyalty, rewards, incentives, promotions, marketing services, MarTech or customer engagement solutions
- Strong experience selling into Financial Services and Telco organisations, including banks, card issuers or other relevant businesses
- Ability to engage, influence and negotiate with senior stakeholders
- Experience managing long and complex sales cycles involving multiple decision-makers
- Strong commercial and financial acumen
- Experience working within a global or matrix organisation is advantageous
Who You Are
- A natural hunter who loves winning new business
- Commercially sharp and focused on value creation
- Strategic in your thinking and able to see opportunities others miss
- A confident storyteller who can translate complex solutions into compelling business outcomes
- Resilient, resourceful and comfortable operating in ambiguous environments
- Highly motivated by delivering revenue, growth and measurable results
- Skilled at building trust and influence with senior stakeholders
- Someone who thrives in a fast-moving, entrepreneurial culture
What Success Looks Like
In this role, success will be measured by:
- Consistent delivery of net-new revenue
- Winning strategically important clients and partnerships
- Building a healthy pipeline with strong conversion rates
- Expanding TLC into new brands, categories and markets
- Creating scalable partnerships that generate repeatable revenue streams
- Establishing TLC as a trusted growth partner within the Financial Services and Telco sectors
Being a people-led business, we hire upon values and believe that our people are what make the beloved TLC culture so unique.
At TLC we aim to create a ‘world within the world’ that is free from prejudice, bias and inequity.
A world where diversity is valued and celebrated, and where we work hard to ensure all our wonderful people are given equal opportunity to succeed.
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