AV/VTC Technical Support Specialist — Operational CIS Unit for NATO with security clearance

17 set - Lentini
WLG

ppWhen a command conference starts, the video either works or it does not, and someone has already made sure it does. That is this role. You would sit inside the operational support team of a communications unit in Sicily, looking after audio and video services end to end: setting them up, configuring them, keeping them ready, and putting them back together after an exercise. /ppThe work is practical and varied - senior-level video teleconferencing one day, voice equipment and line patching the next, and the preparation, deployment and recovery of kit around exercises and operational activity throughout. /ph3What You Would Be Doing /h3ulliPrepare, configure and deploy audio and video equipment, and keep it aligned with the approved baseline configurations. /liliSet up and manage video teleconferencing, including senior and command-level sessions. /liliInstall and configure voice equipment over both ordinary and secure networks. /liliSet up and tear down projectors and sound equipment. /liliCarry out approved endpoint updates and physical line patching to the defined procedures and schedule. /liliHandle incidents and service requests promptly and accurately. /liliPrepare, deploy and recover equipment in support of exercises and operational activity. /liliKeep complete, accurate and auditable records of everything performed and delivered.



/liliSupport other communications service areas within the unit where the work touches endpoint services. /li /ulh3What you would bring /h3ulliAt least two years hands-on designing, implementing and maintaining core network architecture for large organisations. /liliPractical experience with video teleconferencing technologies. /liliA sound practical understanding of voice over IP and of IP addressing. /liliComfortable logging and tracking your own work in a service-desk tool. /liliComfort in a structured environment - procedures, processes, checklists and instructions. /liliA basic grasp of IT security practice: password handling, access control, safe use of devices. /liliThe ability to follow and improve documented procedures, and to prioritise when several things break at once. /liliGood communication with users and colleagues, and accurate record-keeping. /liliWillingness to work on site and, when a project or transition needs it, for extended hours. /liliFluent professional English, around CEFR B2 to C1. /li /ulpExperience in NATO environments, knowledge of ITIL practice, end-user IT support in an enterprise or operational setting, and good working knowledge of Windows and basic networking are all desirable. /p /p #J-18808-Ljbffr

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