Night Manager

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/7x1m1e

ppWe are looking for a responsible, proactive and highly guest-focused Night Manager to oversee the night-time operations of Reschio Hotel.
As the senior point of reference during the night, you will ensure the smooth running of the hotel, providing attentive and discreet assistance to our guests while maintaining the highest standards of safety, service and operational efficiency.
Working closely with the Front Office team and liaising with all relevant departments, you will anticipate and respond to guests' needs, manage any operational issues that may arise and ensure seamless continuity between the evening and morning teams.
The role requires sound judgement, autonomy and a genuine understanding of personalised hospitality.
You will be expected to embody Reschio's philosophy and approach to service, contributing to a collaborative, respectful and harmonious working environment.
/p h3Main Tasks and Responsibilities /h3 ul liOversee and coordinate hotel operations throughout the night, acting as the main point of reference for guests and colleagues.
/li liProvide attentive, discreet and personalised assistance to guests, anticipating their needs whenever possible and responding promptly and professionally to any requests, concerns or complaints.
/li liManage night-time Front Office activities, including guest arrivals, departures, check-ins and check-outs, in accordance with Reschio's standards and procedures.
/li liEnsure effective coordination with other operational areas, including Housekeeping, Food Beverage, Room Service, Maintenance and Security, whenever night-time assistance is required.




/li liConduct the nightly audit of financial transactions, including room charges, payments, adjustments and credit card transactions, ensuring accuracy and consistency across hotel systems.
/li liVerify the cash registers of the relevant departments, investigate and correct discrepancies where appropriate, and promptly report any outstanding issues to the Administration team.
/li liPrepare accurate and comprehensive nightly reports, ensuring that all necessary information is shared with Management and the appropriate departments.
/li liHandle unexpected situations calmly and effectively, using sound judgement and taking appropriate decisions when immediate action is required.
/li liRespond to emergencies, including medical incidents, fire alarms and other safety or security concerns, following established procedures and coordinating with emergency services when necessary.
/li liEnsure a comprehensive handover to the morning team, highlighting relevant guest matters, operational issues, incidents and any required follow-up actions.
/li liMaintain professional, respectful and ethical relationships with guests, colleagues, suppliers and external partners at all times.




/li liContribute to a positive and collaborative working environment, consistently representing Reschio's values, philosophy and standards of hospitality.
/li /ul h3Skills and Competencies Required /h3 ul liPrevious experience in a Night Manager, Night Auditor or similar Front Office role, within a luxury hotel or high-end hospitality environment.
/li liAbility to work independently and confidently take responsibility for hotel operations during night-time hours.
/li liExcellent problem-solving skills and the ability to remain calm and effective in unexpected or challenging situations.
/li liExcellent communication and interpersonal skills, with a collaborative approach to working across departments.
/li liFluency in both English and Italian.
/li liGood knowledge of hotel management systems and standard computer applications.
/li /ul h3Compensation Pay Transparency /h3 pThe advertised salary range reflects Reschio's assessment of the expected remuneration for this position.
Individual offers within the stated range will be determined through the consistent application of objective, documented and gender-neutral criteria, including relevant experience, qualifications, specialist expertise and the level of responsibility associated with the role.
/p ul liTailored learning and development programs, including communication, language and digital skills training.
/li liAccess to team gym, wellness initiatives such as yoga and team-building activities.
/li liStaff accommodation, meals and additional welfare benefits.
/li /ul /p #J-*****-Ljbffr

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/7x1m1e