15 set - Lazio
Della Calza SPA & Foresteria
pstrongWho We Are /strong /ppWe are a renowned group in the wellness and hospitality sector in Florence.
For one of our properties we are looking for, we are looking for a Front Desk Agent to join our Front Office team.
/ppRole Objective /ppThe Front Desk Agent represents the first point of contact for our guests, playing a key role in providing a warm, efficient and personalized welcome.
The selected candidate will be responsible for managing check-in and check-out operations, managing reservations and assisting guests throughout their entire stay.
/ppbr / /ppstrongMain Responsibilities /strong /pulliWelcome guests with professionalism, courtesy and attention.
/liliManage check-in and check-out procedures in a timely and accurate manner.
/liliProvide detailed information about the property's services, the city and local events.
/liliManage telephone and online reservations through the property's management software.
/liliKeep arrival and departure records up to date.
/liliCollaborate with other departments to ensure maximum guest satisfaction.
/liliHandle complaints or special requests with quick and effective solutions.
/liliEnsure that the reception area and information materials are tidy and presentable.
/li /ulpbr / /ppstrongMandatory Requirements /strong /pulliHigh school diploma or degree in tourism/languages (preferred qualification).
/liliAt least 1 year of experience in hotels of the same or higher category.
/liliExcellent command of English (B2 level or higher).
/liliExcellent command of French and/or German (B2 level or higher).
/liliKnowledge of a third foreign language will be considered a plus.
/liliFamiliarity with the main OTA channels and reservation systems.
/li /ulpbr / /ppstrongTechnical Skills and Soft Skills /strong /pulliExcellent communication and interpersonal skills.
/liliStrong problem-solving skills and ability to manage stress.
/liliAttention to detail and accuracy in administrative tasks.
/liliAbility to work in a team and collaborate with different departments.
/liliFlexibility in working hours, including weekends and public holidays.
/liliDiscretion, reliability and strong customer orientation.
/liliPassion for hospitality and commitment to service excellence.
/li /ulpbr / /ppstrongWhy Join Our Team?
/strong /pulliBecome part of a dynamic and growing group in the heart of Florence.
/liliGain professional experience in a luxury property focused on quality and attention to detail.
/liliWork in a stimulating and collaborative environment focused on service excellence.
/liliWe offer a competitive compensation package and concrete opportunities for professional growth.
/li /ulpbr / /ppIf you are passionate about high-level hospitality and wish to contribute to creating memorable experiences for our guests, send us your application and become a fundamental part of the success of our property.
/p
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