Service Training & Customer Education Programs
Pubblicato il 15-09-2026 - Danaher in Genova
OverviewAs part of the EMEA Service Transformation Office, you design and coordinate scalable training and customer education programs for service teams and external clients across Europe, the Middle East, and Africa.
You ensure content, tools, trainers, and delivery models enable capability building and strong business performance.
You'll drive modern learning approaches and data-driven solutions to boost product adoption and customer experience, while collaborating with regional leaders and partners.
Retribuzione / Benefitsenhanced pension plan contributions
Buoni pasto
supplementary health insurance (assicurazione integrativa)
ResponsabilitàDesign and lead Service Training and Customer Education programs across the EMEA region
Develop scalable curricula and learning pathways covering technical and professional capabilities
Drive adoption of modern learning approaches (digital, blended, on-demand)
Ensure alignment of training with business priorities, customer needs,
and service objectives
Coordinate training delivery through internal/external partners, trainers, and subject matter experts
Requisiti fondamentaliBachelor's degree in a relevant field
Minimum 5 years of experience in Training, Learning & Development, Customer Education, or related function
Experience designing and managing training programs across multiple countries and stakeholders
Proven project management and stakeholder management skills
Strong written and verbal communication in English
Strong communication
Stakeholder management
Collaboration
Experience with Learning Management Systems (LMS) and digital learning platforms
Knowledge of adult learning principles and modern learning methodologies
Certification in Learning & Development, Change Management, or Project Management