17 set - Milano
Valentino
A career in Maison Valentino is your chance to grow in a reality where business
and creativity meet and thrive in an inclusive, and open-minded community.
Maison Valentino believes in a colleague-centric approach, where our
contribution and behaviors as individuals are the secret of our success as a
community. Each Valentino colleague is crucial to guarantee that every need in
Valentino is met with mastery, creativity, uniqueness, and care.
Valentino is looking for an Intern who will be included in the Client
Experience Department, based in Milan, and will support the team in the
following activities:
* Support the monitoring and analysis of client service performance, including
key service KPIs and SLAs;
* Prepare Excel files and monitoring automatic dashboards
* Build up monthly e quarterly reports for global and local markets;
* Foster performance reviews in Excel or PPT format for internal departments;
* Participation in UAT activities and preparation of technical and/or project
documentation (requirements) such as delivery of new features, channels and
process enhancements;
* Assist in tracking project activities and deliverables supporting monitoring
project timelines, utilizing project tools such as Planner and collaborating
with cross-functional teams;
* Assist in maintaining and updating operational documentation (eg. procedures
and knowledge bases);
* Support administrative and back-end activities related to Client Service
operations such as systems updates, users internal audit, first and second
level escalation monitoring of technical issues, invoice tracking and other
back-office tasks.
Requirements:
* Recent graduate or currently pursuing a Bachelor's or Master's degree in
Economics, Statistics, Marketing, or a related field.
* Analytical skills and attention to detail;
* A basic knowledge of Microsoft Office, particularly Excel and PowerPoint;
* Good organizational skills and ability to manage multiple tasks
simultaneously;
* Fluent in English; a
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