17 set - Palermo
Cross Border Talents
Luogo di lavoro: Palermo
Take Your Customer Service Career to the Next Level!
È essenziale assicurarsi di soddisfare i requisiti per questo ruolo; la preghiamo di leggere attentamente quanto segue.
Do you enjoy helping people and making every customer interaction a positive one? Join a dynamic international team as a Customer Specialist and become a key part of delivering excellent customer experiences.
Role Overview:
As a Customer Specialist , you will be the first point of contact for customers, providing professional, personalized support across a variety of topics, including inquiries, orders, accounts, products, services, and general requests.
Through phone, email, chat, and digital channels , you will understand customer needs, provide effective solutions, and ensure a smooth experience from the first interaction to resolution.
Key Responsibilities:
Provide friendly, professional, and efficient customer support via phone, email, chat, and other digital channels.
Assist customers with inquiries related to orders, deliveries, accounts, payments, products, and services.
Understand customer needs and provide accurate, clear, and relevant information.
Handle questions, complaints, and concerns efficiently while maintaining a positive and customer-focused approach.
Support customers in navigating processes, platforms,
products, and services.
Accurately record customer interactions, requests, and resolutions in internal systems.
Work closely with internal teams to ensure issues are resolved quickly and effectively.
Identify recurring customer concerns and provide feedback to help improve processes and service quality.
Stay up to date with company products, services, policies, and procedures through ongoing training. xysqume
Requirements:
Language Skills: Fluent in Italian (C1/C2 level) and English (B2 level)
Eligibility: EU citizenship or valid Portugueseresidency card
Skills: Strong analytical, creative, and communication abilities
Mindset: Professional, detail-oriented, proactive, and eager to learn and grow in the Travel field
Why Join Us:
Competitive Salary: We offer attractive compensation that reflects your skills and experience, recognising and rewarding your contributions
Meal Allowance : Enjoy a meal allowance to keep you energised during working hours
Health and Life Insurance : Vantaggi from comprehensive coverage to support your well-being.
Relocation Package : Receive support if relocating to ensure a smooth transition
Onsite Work: Engage and grow in a collaborative office environment
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