General Manager Student Accommodation

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ppbBravo Students SL /b, a leading student accommodation group in Spain, currently operating more than b3,000 beds across Spain /b, is looking for an experienced bResidence Director /b to lead the operations of bBravo! Bologna /b, our new student residence located in the heart of Bologna, Italy. /p pThis is a key leadership position within the Group, as bBravo! Bologna will be our first residence in Italy /b. The successful candidate will be responsible for the overall management and performance of the residence, ensuring an outstanding student experience while delivering strong operational and commercial results. /p h3Key Responsibilities /h3 h3Pre-Opening Launch /h3 ul liWork closely with the bdeveloper, construction company and project partners /b to ensure the residence is delivered on time, to the required standards and ready for opening. /li liSupport the bpre-opening strategy and implementation /b, including operational procedures, staffing, suppliers, systems and processes. /li liHelp establish and implement Bravo Students' operational standards and culture in the Italian market. /li liCoordinate the transition from construction to full operational management. /li /ul h3Commercial Management /h3 ul liLead and manage the bcommercial activity of the residence /b, including enquiries, bookings, viewings, follow-ups and resident communication, with the objective of achieving high occupancy and maximising revenue. /li liMonitor occupancy, pricing, cancellations and commercial performance, identifying opportunities for improvement. /li liDevelop strong relationships with students, parents, universities, agents and other relevant local partners. /li liContribute to the implementation of the Group's bsales and marketing strategy /b in Bologna. /li /ul h3Operations Financial Management /h3 ul liTake overall responsibility for the bday-to-day management of the residence /b, ensuring efficient, high-quality operations. /li liOversee housekeeping, front desk/reception, maintenance, security, facilities and the overall condition of rooms and communal areas. /li liManage operational incidents and ensure that issues are resolved quickly and effectively. /li liOversee bbudgets, PL, cost control,



invoices, contracts and operational expenditure /b. /li liMonitor key operational and financial KPIs and implement corrective actions when required. /liliEnsure compliance with all applicable bhealth safety, legal, operational and regulatory requirements /b. /li liParticipate in the brecruitment and selection of the residence team /b. /li liLead the onboarding and training process and establish clear responsibilities, objectives and performance expectations. /li liBuild, motivate and develop a strong, professional and service-oriented team. /li liConduct regular performance reviews and manage disciplinary matters when required. /li liPromote a positive team culture based on accountability, collaboration and continuous improvement. /li /ul h3Student Experience /h3 ul liEnsure a bwarm, welcoming and safe environment /b for students, parents and visitors. /li liTake ownership of resident satisfaction and service quality. /li liRespond to and resolve resident and parent enquiries, complaints and incidents in a professional and timely manner. /li liOrganise and support bcommunity-building activities and initiatives /b that enhance the student experience and strengthen resident engagement. /li liEnsure that the residence consistently delivers a high-quality customer experience aligned with Bravo Students' brand standards. /li /ul h3Stakeholder Management /h3 ul liAct as the main point of contact for key external and internal stakeholders at residence level. /li liBuild strong relationships with suppliers, contractors, universities, local partners and other relevant stakeholders. /li liWork closely with the bcentral Bravo Students team /b to ensure alignment with Group strategy, processes and objectives.



/li liRepresent Bravo Students professionally within the Bologna market. /li /ul h3Requirements /h3 ul liBachelor's degree in bTourism, Hospitality Management, Business Administration or a related field /b. /li liMinimum b3–5 years of relevant management experience /b in student accommodation, hospitality, serviced apartments, property management or a similar operational environment. /li liProven experience managing blarge-scale operations and teams /b. /li liPrevious experience in a bpre-opening or opening project /b will be highly valued. /li liStrong understanding of the bstudent accommodation and/or hospitality sector /b. /li liSolid knowledge of bPL management, budgeting, revenue and cost control /b. /li liFluent English (bC1 level minimum /b); knowledge of Italian and/or another language will be considered an advantage. /li liExcellent command of bMicrosoft Office, particularly Excel /b. /li liStrong bleadership and people management skills /b. /li liExcellent interpersonal, communication and organisational skills. /li liStrong commercial mindset and customer focus. /li liAbility to manage multiple priorities in a bfast-paced operational environment /b. /li liProactive, hands-on and solution-oriented approach. /li liStrong problem-solving and decision-making skills. /li liHigh level of autonomy and ability to work with bminimum supervision /b. /li liAbility to analyse operational and financial information and translate it into action. /li liStrong attention to detail combined with a bstrategic and business-oriented mindset /b. /li liTeam player with the ability to coach, support and develop others. /li liHigh level of professionalism, accountability and commitment to service excellence. /li /ul h3The Opportunity /h3 pThis is an exciting opportunity to join a bfast-growing student accommodation group /b and play a key role in establishing Bravo Students' presence in Italy. /p pThe Residence Director will have the opportunity to blead the opening and operation of a landmark residence of almost 600 beds in central Bologna /b, while helping shape the Group's operational standards and future growth in the Italian market. /p /p #J-18808-Ljbffr

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/7x6fhh