17 set - Milano
OpenTalent
ph3Primary Function of Position: /h3 /brul /brliOur digital solutions provide technology to enable easier capturing, archiving, live streaming and sharing of clinical video and other data around diagnostic and therapeutic procedures, while also allowing for complete integration with electronic medical records (EMR) and picture archival and communications (PACS) systems. With our newest cloud-based services we deliver a system for clinical training and educational purposes allowing our surgeons to reflect on and improve their clinical skills. /li /brliWe are looking for a highly motivated top-notch experienced clinical support person, with the necessary background in digital technology to join us in an important period of growth for digital solutions based on our Intuitive Hub and daVinci5 (incl. MyIntuitive+) technology in the assigned region. /li /brliThe Digital Solutions Specialist (DSS) will focus on the execution of current and future digital strategies to further grow the digital solution adoption by our customers. As an expert on Intuitive’s Digital Solutions, knowing the ins-and-outs, the DSIS seeks highest customer satisfaction and product utilization. /li /brliTo do so, the DSS is responsible for customer onboarding, performing workflow analysis and optimization, customer training and application support, as well as training and supporting the sales and marketing efforts with customer presentations, product demos remotely, onsite and tradeshows and internal trainings. /li /brliThe DSS will lead customer meetings,
train the Intuitive Hub and My Intuitive+ services in numerous clinical settings and specialties, support customer readiness and drive further expansion of our digital offering within our existing customer base. /li /brliIn addition, the candidate will build and maintain long-term relationships with Key Opinion Leaders within our industry, key decision-makers, surgeons/physicians, nurses, and IT managers. /li /br /ul /brh3Roles and Responsibilities: /h3 /brul /brliBe a subject matter expert and trusted advisor of our digital solutions for customers (externally) and Intuitive colleagues (internally), /li /brliPerform Intuitive Hub in-services, workflow analysis, customization, and optimization to meet customer objectives, /li /brliEducate and prepare customers for My Intuitive+ including customer onboarding, /li /brliMonitor and drive digital products utilization by customers and clinical users, /li /brliDrive continuous expansion of the user base by working with key hospital staff and thought leaders, /li /brliTest and troubleshoot functionality of installed systems; identify and document issues to be escalated to digital technical support teams for resolution, /li /brliLead clinical teams through training sessions, helping them understand system operation, /li /brliOnboard, coach, and mentor new and existing team members, /li /brliParticipate in the training and launch of new products and/or procedures, /li /br /ul /p #J-18808-Ljbffr
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