Technical Service Support 2nd Level

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/7x8ddy

ph3Responsibilities / Tasks /h3ulliGuarantees 2nd level technical assistance towards the local RC Service organization initiating corrective actions through usage of CRM (C4C) ticket system and support by distributing upon requirements 3rd level inhouse support /liliInitiates and registers in Claims Complaints system for full resolve on topics arising in the market on already installed machines. /liliProvides1st level mechanical services in Italy and abroad on both predictive and proactive level. /liliDoes Installation Commissioning on simple and complex systems. /liliSupport technically either local RC GEA Service or end customers where no local GEA Service Support is available. /liliProposes technical solutions for problems emerging in all of the complete life cycle of the machines. /liliProvides support and training guidelines for operating standards and Service procedures to both local as to customer Service teams. /li /ulpThis role requires the availability for travel with a duration up to 5 continuous days and for approximately 50% of the annual working hours. Overseas if required may be up to 10 days. /ppThe position falls under the Italian National Collective Labour Agreement (CCNL) for the Metalworking Industry,



with job classification and level to be defined based on the candidate's experience and skills. /ppThe indicative gross annual salary range for this role is between €35,000 and €40,000, depending on experience, technical expertise, level of autonomy, and market alignment. /ppThe overall compensation package may also include variable components and additional company benefits, which will be discussed during the selection process. /ppGEA is proudly certified as a Top Employer, confirming our commitment to employee well-being, development, and empowerment. /ph3Your Profile / Qualifications /h3ulliA good experience as a service mechanic or similar roles (i.e. FAT / SAT expert or technical support). /liliBasic knowledge of industrial electrical engineering is also appreciated. /liliSecondary School Diploma in Mechanical Engineering or similar. /liliCompulsory languages: English, Spanish (written and spoken). High Technical and Communication skills to interact with other internal departments. /liliAbility to read and interpret technical drawings (mechanical drawings and possibly electrical diagrams. /liliKnowledge of SAP tool is appreciated. /li /ul /p #J-18808-Ljbffr

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/7x8ddy