Field Application Engineer
Pubblicato il 17-09-2026 - TCL SunPower Global in Medolago
Contract: Full-time
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Workplace Type: Remote & Home-based
Location: Northwast Italy
Travel Requirement: Up to 60% within the assigned region
TCL SunPower Global, a proud member of the TCL Group, stands at the forefront of pioneering solar energy solutions. As a brand trusted by millions of homeowners, businesses, and energy producers around the globe, we are committed to empowering a sustainable connected future and transforming the way our world is powered. Leveraging our 40 years of experience in solar power, we are fast-tracking the transition to clean, renewable energy, ensuring a brighter tomorrow for all. Please visit our website for more info.:
At TCL SunPower Global, we are committed to powering positive change—not just for the planet, but for our people. We offer a hybrid working model that values output over hours, a diverse and inclusive culture, and a competitive compensation package. Join us for a year that will broaden your international exposure and deepen your expertise in a fast-paced, purpose-driven industry.
TCL SunPower Global is dedicated to fostering a diverse and inclusive workplace. We actively provide equal employment opportunities, ensuring that every individual, regardless of background, can thrive. TCL SunPower Global will not tolerate unlawful discrimination against any applicant or employee. Our commitment goes beyond compliance; it's integral to our values. Join us in creating a workplace where everyone is valued, respected, and empowered to contribute their best.
About the Role
As we look to the future,
we are seeking a Field Application Engineer – Solar PV & Energy Storage to support our energy storage business in Northeast Italy. This home-based role will provide pre-sales and after-sales technical support to local sales teams, distributors, installers, and customers, helping to drive business growth, strengthen customer trust, and ensure successful project delivery in the Italian market. Frequent travel within the assigned region is required.
Key Responsibilities
- Represent the TCL SunPower Global brand in the assigned region providing technical support to enable brand successful sales activities amongst distributors, project developers, installers and final investors.
- 1st & 2nd level customer contact for all technical inquiries covering pre-and-post sales processes from system design to product performance and warranty-related topics.
- Conduct customers training and technical sessions related to product usage, maintenance, and troubleshooting.
- Provide support for system commissioning, remote diagnostics, and post-installation guidance.
- Collaborate closely with Product Management, Technical Support, and Engineering teams to improve product application in local market.
- Use PV simulation and monitoring tools (e.g., PVSyst, monitoring platforms) to analyze system performance and provide insights into customers' post-installation.
- Ensure technical accuracy and customer alignment in service-level agreements and warranty documentation.
- Build and maintain trusted professional relationships with installers, service partners, and end customers.
- Support onsite installations / commissioning, especially during first time installations – travel required up to 60%.
Requirements
- Solid technical understanding of PV systems, including system design, installation, commissioning, operation & maintenance, performance analysis, and troubleshooting.
- Hands-on experience supporting distributors, installers, EPCs, project developers, or end customers in pre-sales and post-sales technical scenarios.
- Familiarity with PV simulation and monitoring tools such as PVsyst, Helioscope, SolarEdge monitoring platforms, inverter monitoring systems, or other relevant performance analysis tools.
- Experience handling warranty-related technical inquiries, product performance claims, service documentation, and customer technical complaints is preferred.
- Strong ability to conduct technical training, product presentations, troubleshooting sessions, and onsite guidance for customers and partners.
- Excellent communication and interpersonal skills in English and Italian, with the ability to explain complex technical topics clearly to both technical and non-technical stakeholders.
- Ability to work cross-functionally with Product Management, Engineering, Quality, Sales, and Technical Support teams to address customer needs and improve product application in local markets. xysqume
- Willingness and ability to travel frequently within the assigned region, including onsite installation and commissioning support; travel requirement up to 60%.
- Valid driving license is necessary.