17 set - Gallicano Nel Lazio
Cid
Customer Service Logistic Coordinator CID Rome, Italy
We are a global developer and manufacturer of interventional medical devices in the fields of endovascular and interventional cardiology. We manufacture our products entirely in-house, from raw materials to finished goods, and distribute them worldwide through our direct sales force and network of distributors.
Le seguenti informazioni forniscono una panoramica delle competenze, delle qualità e delle qualifiche necessarie per questo ruolo.
Location
Saluggia, Italy
Role Purpose
Ensure the efficient coordination of customer service and logistics activities , including the warehouses, supporting order fulfillment and customer satisfaction while ensuring compliance with company procedures and quality standards.
Key Responsibilities
- Supervise customer orders from receipt through delivery, ensuring accuracy and timely fulfillment.
- Coordinate domestic and international shipments with carriers, distributors, and internal stakeholders.
- Monitor inventory levels, stock movements, and product availability to support business operations.
- Handle customer inquiries, returns, complaints, and order-related issues, ensuring prompt resolution.
- Maintain accurate records and documentation related to logistics and customer service activities.
- Collaborate with Production, Planning, Purchasing, Quality,
and Sales teams to ensure smooth order processing and delivery performance.
- Support product traceability and ensure proper use of SAP within daily operations.
- Monitor logistics and customer service KPIs and prepare periodic reports.
- Assist in the management of export documentation and compliance requirements.
- Knowledge of customs procedures (duties,clearence,etc...) and international trade compliance, supporting import/export operations and cross-border logistics activities.
Requirements
- University degree in Economics, Business Administration, Supply Chain, Logistics, or related fields.
- Minimum 5 years of experience in Customer Service, Logistics, Order Management, or similar roles within an international environment.
- Advanced knowledge of SAP ( mandatory ).
- Proficiency in Microsoft Office, ERP systems, and data analysis.
- Fluent English (written and spoken).
- Strong organizational, communication, and problem-solving skills.
- Customer-oriented mindset with attention to detail.
- Ability to manage multiple priorities in a fast-paced environment.
- Proactive and collaborative approach. xysqume
- Team management skills
Contract Offer
Full-time position (Monday–Friday) on site. "B" Category under the CCNL "Industria Chimica" RAL between 40.000€ and 50.000€
#J-18808-Ljbffr
17 set - Bologna
Virtus Group SSD Fanball
17 set - Genova
Diablox
17 set - Portici
Call business
17 set - Ravenna
Ottica Dragoni