17 set - Milano
Meliá Hotels International
“The world is yours with Meliá” Discover a path without limits at Meliá, where growth and development opportunities are endless. Embark on a journey that will take you to work in several countries and become part of our extended global family. Discover some of the benefits we offer:
- My MeliáRewards: Participate in our exclusive loyalty program, enjoying unique benefits and advantages.
- My MeliáBenefits: Take advantage of flexible compensation and exclusive discounts on a wide variety of products and services, promoting an active and healthy lifestyle.
Mission: Responsible for providing appropriate and courteous service. Complies at all times with quality standards and pays special attention to customer service, ensuring that food and beverages are presented correctly before being delivered to customers in order to ensure the satisfaction of guests and customers, and earn their recognition and preference for hotel services. What will you be doing?
- Detailed knowledge of the menu and being able to articulate enthusiastically.
- Know the steps of service as outlined in the service manual.
- Make guests feel comfortable and enhance the guest experience.
- Inform guests of specials and menu changes.
- Anticipate guests’ needs and exceed their expectations.
- Supervise the clearing of tables and mise-en-place necessary for the next course.
- Monitor and observe guests’ dining experience.
- Ensure guests are satisfied with the food and service.
- Respond promptly and courteously to any requests.
What are we looking for?
- Fluent in Italian and knowledge of English.
- Friendly, outgoing, and positive.
- Enjoy being part of a team.
- Previous experience in the same position in hotels of similar category.
- Excellent organizational skills and ability to find solutions.
- A genuine passion for customer service and a sparkling personality.
- Great communication skills, desire to develop and progress in your role.
- Flexibility and enthusiasm are key for this position.
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