Account manager cliente service
Pubblicato il 17-09-2026 - Hitachi in Milano
Overview In this role you drive service sales and account growth for the North-East region, aligning with local and hub strategies. You build long‐term relationships with key customers, identify service opportunities, and lead efforts to improve order volume and customer satisfaction. You collaborate across Hitachi Energy units to position service offerings, manage SLAs, and support marketing activities. This role offers scope to influence service profitability, installation base development, and cross‐functional teamwork.
Retribuzione / Benefits
Incentive Plan
Lunch ticket or canteen
Health Insurance
Pension Fund
Welfare
Flexible working hours (Hybrid)
Responsabilità
Lead local service sales strategies and targets across the full service portfolio
Forecast sales orders accurately using SFDC and improve data quality
Negotiate major contracts to secure service order volume
Identify new service opportunities from installed base potential
Maintain long-term relationships with key customers and decision-makers
Collaborate with Business Units and account teams to position service offerings
Support SLAs delivery and coordinate with internal/external stakeholders
Contribute to marketing activities and product launches in the country
Monitor customer satisfaction and address issues promptly
Promote Hitachi Energy HSE and Sustainability culture to clients
Requisiti fondamentali
Bachelor's degree in a relevant field or equivalent experience
Proven experience in service sales and IB management
Strong customer relationship skills
Understanding of Hitachi Energy systems and products
Experience in the energy sector
Strong analytical and strategic thinking abilities
Excellent communication and interpersonal skills
Willingness to travel 2–3 days per week in North-East Italy
Customer-focused
Strategic thinking
Collaborative teamwork
SFDC (sales forecasting and data management)
Knowledge of installed base data and service offerings
Contract negotiations