Field Service Technician
Pubblicato il 17-09-2026 - Bystronic Group in Lucca
Who we are. What we do.
We are Bystronic – a global technology company passionate about creating an impact for a sustainable future with sheet metal and beyond.
We want to work with people who support us in creating innovative solutions to move our industry forward. Our focus is on automating the complete material and data flow of the laser cutting and bending process chain.
In a nutshell
As a 2nd Level Service Technician, you will provide hands-on support to 1st Level Support teams, ensuring maximum uptime of TUBE machines at customer premises worldwide.
What drives this department
The Service department is a reliable partner for our customers worldwide. We put our customers first, strive to understand their priorities and then apply innovative solutions to meet those needs. Our service team is made up of dedicated and passionate experts who strive to create an outstanding customer experience.
What you will be doing
Technical area:
- Installing, fully disassembling, revising, assembling, commissioning & handing over Bystronic tube laser machines, including system integrations.
- Resolve very complex issues. Act as role models to mentor other technicians.
- Assemble electric, pneumatic and hydraulic installations.
- Perform advanced repairs and measurements.
- Retrofit Bystronic Machines at the customer site, including modifying and retrofitting electric, pneumatic and hydraulic systems.
- Perform updates/modifications on complex issues where solution is not clearly defined.
- Diagnose and adjust parameters of CNC/PLC systems.
- Perform CNC/PLC software updates / downgrades and tests whether those were successful.
Customer interactions:
- Iidentify needs and opportunity for upgrades to support customer needs.
- Advice and optimization suggestions for machines at the customer's place.
Internal collaboration and learning:
- Complete and communicate required reports such as: service reports, customer feedback and installation documentation in CRM.
- Train other emplo