Senior Manager Field Service

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/7xaqfk

Overview
Senior leader responsible for the national Service and Field Applications organization in Italy, driving exceptional customer support and operational excellence. You will shape the national service strategy, lead a large, geographically dispersed team, and ensure alignment with business priorities and regulatory standards. You’ll partner with Commercial and Sales to enable sustainable growth and strengthen customer relationships. This is a chance to influence transformation and deliver a best-in-class customer experience in a global diagnostics company.

Retribuzione / Benefits
- remote work arrangement
- premio/incentive pay
- healthcare program
- paid time off
- company car
- pension funds and medical funds

Responsabilità
- Lead and develop the national Service and Field Applications teams to ensure consistent execution and high performance across regions
- Drive customer satisfaction, service quality, and base business retention; partner with Commercial and Sales leadership
- Define and execute the national service strategy with clear KPIs, contractual commitments,



and productivity targets
- Build capabilities and talent through succession planning, leadership development, and continuous improvement
- Act as a key member of the Italy Leadership Team, guiding strategy and cross-functional collaboration to deliver excellent customer experience

Requisiti fondamentali
- 10+ years in Medical Diagnostics, Healthcare, Medical Device, or Life Sciences with significant leadership in Field Service and/or Field Applications
- Proven track record in leading managers and dispersed teams, driving operational performance and transformation
- Strong leadership, strategic thinking, stakeholder management, and business acumen; ability to influence senior leaders
- Excellent communication and problem-solving skills; fluent in English; willing to travel up to 50% nationally; valid driver's license
- leadership
- stakeholder management
- communication
- Field Service leader

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/7xaqfk