Technical Support Engineer
Pubblicato il 17-09-2026 - Altro in Roma
Object First , now an independent business unit of Veeam , builds secure, simple, and powerful backup storage for Veeam customers, engineered with Absolute Immutability to deliver true ransomware-proof protection. Our Zero Access architecture ensures no one can alter or delete backup data, providing cyber resilience by design. Are you looking for a role where you can make a real impact by working with meaningful, high-performance technology? Join a fast-growing, innovative-driven team where clarity, ownership, and collaboration truly matter.
We are looking for a skilled Technical Support Engineer with prior experience, to play a pivotal role in assisting clients with technical issues. The ideal candidate will be responsible for resolving customer queries, providing technical guidance, and ensuring seamless communication with colleagues and other departments.
What You'll Do
Provide efficient and effective technical support to customers.
Diagnose and troubleshoot software and hardware issues related to the product.
Collaborate with cross-functional teams to promptly resolve complex technical problems.
Guide customers through proper configurations and best practices for an exceptional experience.
Document and track customer issues, resolutions, and best practices to contribute to the knowledge base.
Stay updated on industry trends and emerging technologies in data backups and security.
Support the development of documentation by validating procedures, building lab environments or drafting content.
Conduct root cause analyses (RCA) for customer issues, collaborating with internal teams and external vendors as needed.
What You'll Bring
Proven experience in technical support, preferably in data backup or storage solutions.
Strong knowledge of Veeam data backup products.
Veeam ecosystem experience e.g. VMware ESX(i)/vSphere, Microsoft Hyper-V / Failover cluster, public clouds.
Advanced user or administrative level experience with Ubuntu Linux and Windows Server.
Strong kno