Collection Manager – Consumer Credit
Pubblicato il 17-09-2026 - Satispay in Provincia di Monza e della Brianza
Overview
In this role, you will own and evolve the end-to-end collection strategy for consumer lending, leveraging data, segmentation, and AI-driven decisioning. You'll partner with Finance, Product, Data, and Legal teams to optimize recovery, compliance, and customer engagement. The position combines strategic design with hands-on execution in a fast-moving fintech environment. You will shape how we balance effectiveness with fairness while driving measurable ROI.
Retribuzione / Benefits
- Unlimited paid time off
- Flexible hybrid working
- Stock Option Plan
- Relocation support
- Meal vouchers
- Parental leave
Responsabilità
- Design and execute data-driven collection strategies using predictive models across risk profiles and product types
- Develop AI-powered approaches to optimize next-best-action, contact strategies, and prioritization of accounts
- Personalize engagement—define tone, channel, and timing based on customer behavior
- Own key KPIs (recovery rates, roll rates, cost-to-collect)
and ensure ROI-positive initiatives
- Ensure compliance and SLAs are met while maintaining fairness in collection activities
- Collaborate with Finance, Product, Data, and Legal teams and manage external collection partners
Requisiti fondamentali
- 7+ years in consumer credit collections with strategic and operational experience
- Experience in Fintech, Banking, or Financial Services
- Strong data and analytical mindset with experience in segmentation models
- Exposure to AI applications in collections (predictive scoring, automated decisioning, advanced contact strategies)
- Strategic thinker with execution focus and ability to bridge analytics and operations
- Customer-centric and behavior-focused approach to communications
- problem-solving
- teamwork
- curiosity
- data analytics
- predictive models
- AI-driven decisioning