Associate Operations Director
Pubblicato il 17-09-2026 - Deel in Firenze
Overview
As Associate Operations Director at Deel, you will oversee day-to-day operations, optimize performance, and lead cross-functional initiatives to scale processes and reduce friction. Your work supports Deel's global growth, improving service delivery and customer outcomes. You'll drive automation, risk controls, and market-ready readiness for new services. This role offers a chance to shape operational excellence in a fast-paced, fintech-enabled SaaS environment.
Retribuzione / Benefits
- Stock grant opportunities
- Remote work flexibility with optional WeWork access
- Additional perks and benefits based on status and country
- Competitive total rewards
- Inclusive workplace environment
- Disability accommodations on request
Responsabilità
- Analyze workflows to identify inefficiencies and implement scalable improvements
- Lead automation initiatives to reduce manual work and boost speed and accuracy
- Collaborate cross-functionally to enhance tools and reduce friction in processes
- Develop and enforce controls for compliance, risk, and security
- Improve fraud prevention, risk management, and regulatory alignment
- Define and monitor key risk indicators to address gaps
- Drive customer-first process improvements and expand self-service options
- Improve service performance by reducing turnaround times and improving resolution quality
- Oversee readiness for expansion into new markets or services and coordinate launches
- Align processes with go-to-market strategies and ensure smooth onboarding and adoption
- Provide frameworks and resources to enable strong customer outcomes and post-launch optimization
- Partner with stakeholders to execute strategic initiatives and track outcomes
- Establish clear goals, metrics, and reporting; act as a strategic partner to leadership
Requisiti fondamentali
- 12+ years of operations experience with cross-functional teams in fast-paced environments (Tech/FinTech startup experience a plus)
- Proven track record in leadin