Duty Manager
Pubblicato il 17-09-2026 - Altro in Paciano
Overview
We are looking for an experienced and highly motivated Duty Manager to join our team and play a key role in ensuring the smooth running of Reschio Hotel and the consistently high standard of experience offered to our guests. Reporting to our Front Office Manager, the Duty Manager will oversee the day-to-day operation during their assigned shifts, will naturally combine attention to detail with an understanding of the wider Hotel operation and will enjoy being present on the floor, working closely with both guests and colleagues. The role requires a strong operational presence, ensuring that all departments work together seamlessly and that any guest request or operational matter is handled promptly, thoughtfully and discreetly. The successful candidate will combine a genuine passion for hospitality with sound judgement, attention to detail and the confidence to make decisions when required.
Main duties and responsabilities
Personally handle sensitive or complex guest matters, finding appropriate solutions while protecting the guest experience and the standards of Reschio.
Follow up on guest feedback and ensure that any issues are communicated appropriately and resolved in a timely manner.
Develop a strong understanding of individual guest preferences and requirements, returning guests and special occasions.
Ensure that the guest experience remains consistent across all touchpoints and departments.
Oversee operations during the assigned shift, ensuring that service standards and operational procedures are consistently maintained.
Conduct regular operational checks throughout the property, including guest areas and relevant back-of-house spaces.
Coordinate with Front Office, Housekeeping, Food & Beverage, Concierge and other operational teams to ensure seamless communication and service delivery.
Review the day's operational priorities, arrivals, departures, guests' special requests, events and any matters requiring particular attention.
Ensure an effective h