After Sales Account Manager (Service Dept.)
Pubblicato il 17-09-2026 - STEVANATO GROUP in Piombino Dese
We are looking for a highly motivated, goal-oriented Account Manager to join the Service and After-Sales team of Stevanato Group's Engineering BU.
The successful candidate will:
- Support with market strategy deployment, providing commercial insights for assigned Accounts to enhance business growth and processes harmonization.
- Be accountable for the performance of assigned portfolio and for the development of customer prospects in relevant area.
- Build effective and sustainable partnerships with existing accounts, ensuring long lasting relationships with key decision makers across the customer's organization
- Collaborate with Sales Division and involve subject matter experts across Stevanato Group to foster the Company's business model and deliver added value solutions
- Serve as lead point of contact for all customer's service requests and queries.
- Monitor market trends to identify and seize commercial opportunities for the Group.
- Manage function's budget in line with business objectives/guidelines
- Create effective relationships with actual and potential customers to foster growth and commercial opportunities for all stakeholders involved.
TECHNICAL COMPETENCES:
- Market and Industry understanding and in-depth knowledge of key consumers and segments
- Customers and Prospects products and processes understanding
- Key Account Planning and Project Management
- Customer Service and CRM Management
- Analysis and Reporting: methodologies, techniques, tools and applications
- Budget management
- IT Tools: use of company tools and applications (ERP, Office, etc.)
SKILLS AND EXPERIENCE:
- +3 years of experiences in a commercial role preferably in the customer service and after sales department
- English language proficiency is essential for the role (at least B2).
- Focus on Client's needs
- Business Acumen
- Analytical Approach
- Time Management
- Problem Solving
- Accountability
- Communication
- Negotiation
- Availability to business trips
Location: Piombino Dese (PD)