17 set - Lombardia
Nessun nome
Mercier Consultancy MD is looking for dedicated Italian-Speaking Transportation Customer Experts to join our team in Greece. The ideal candidates will provide outstanding customer support to Italian-speaking clients in the transportation sector, ensuring seamless communication and efficient problem-solving. This role offers a fantastic chance to develop your career within an international and supportive work environment.
Key Responsibilities
- Provide timely and professional customer service to Italian-speaking clients regarding transportation services and inquiries.
- Handle booking processes, scheduling, and resolving customer issues via phone, email, and other channels.
- Accurately document customer interactions and maintain records in CRM systems.
- Collaborate effectively with internal teams to ensure smooth transportation operations.
- Stay informed on transportation policies, products, and procedures to assist customers effectively.
- Proactively identify improvements to enhance customer experience and service efficiency.
- Fluency in Italian (both spoken and written) is required; English proficiency is advantageous.
- Prior experience in customer service roles, preferably within transportation or logistics sectors.
- Strong communication and interpersonal skills with a customer-centric mindset.
- Capacity to multitask and resolve issues efficiently in a fast-paced environment.
- Familiarity with CRM software and transportation systems is beneficial.
- Detail-oriented, proactive, and motivated to deliver excellent service.
- Willingness to work and live in Greece, embracing a multicultural workplace.
1. Competitive Monthly Salary
2. Fully Paid Training
3. Fully Paid Relocation Package
4. Monthly Performance Premio
5. Health Insurance
6. 2 Extra Salaries Per Year
7. And Much More...
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