17 set - Pavia
CIAS Elettronica
pCIAS Elettronica S.r.l. is a company that has been designing and manufacturing advanced perimeter security solutions since 1974. /ppOur technologies are deployed worldwide to protect critical infrastructure, including airports, power plants, military facilities, public buildings, and other high-security sites. /ppDriven by technological innovation and a strong customer focus, CIAS is internationally recognized for the reliability, performance, and advanced technology of its security solutions. /ppThe Role /ppWe are looking for a dynamic, technically skilled, and independent professional to join our team as a Technical Service Specialist. /ppThe role combines technical support, troubleshooting, post-sales consulting, technical training, and collaboration with the Sales team. The successful candidate will become a key technical point of reference for both customers and internal teams, in Italy and internationally. /ppKey Responsibilities /pp• Provide remote and on-site technical support to customers, including installation, commissioning, maintenance, testing, and troubleshooting. /pp• Diagnose technical issues and identify effective solutions for CIAS security systems. /pp• Deliver technical training and product demonstrations, both on-site and online, during pre-sales and post-sales activities. /pp• Provide technical support to the Sales team in Italy and international markets. /pp• Analyze technical specifications, customer requirements, and international project tenders. /pp• Support the Sales department during trade shows, seminars, exhibitions, and technical events.
/pp• Work closely with RD and Technical Marketing to support product development and market activities. /pp• Contribute to continuous improvement of technical support processes and customer satisfaction. /ppProfessional Requirements /pp• Several years of professional experience in technical service, technical support, field service, or a similar role. /pp• Excellent command of spoken and written English – mandatory. /pp• Degree, diploma, or equivalent technical background in Electronics, Electrical Engineering, Telecommunications, IT, or a related field. /pp• Strong troubleshooting, diagnostic, and problem-solving skills. /pp• Good knowledge of Microsoft Office, CRM systems, and technical software/applications. /pp• Willingness to travel up to 25% of the working time, both in Italy and internationally. /pp• Ability to work independently while collaborating effectively within a team. /pp• Ability to manage priorities and work effectively under pressure. /ppPersonal Skills /pp• Reliability and strong attention to detail. /pp• Flexibility and adaptability. /pp• Excellent analytical and problem-solving abilities. /pp• Strong communication and interpersonal skills. /pp• Customer-oriented approach. /pp• Proactive attitude and sense of responsibility.
/pp• Ability to operate effectively in multicultural and international environments. /ppRole Objectives /ppThe successful candidate will be expected to: /pp• Provide high-quality technical assistance throughout the entire product lifecycle. /pp• Ensure effective and timely resolution of customer technical issues. /pp• Support the Sales team with technical expertise during pre-sales, project development, and negotiation activities. /pp• Strengthen customer relationships through professional and reliable technical support. /pp• Represent CIAS as a technical ambassador in international markets. /ppWhat We Offer /pp• Gross Annual Salary (RAL): €35,000–€45,000, depending on the candidate's experience, technical skills, and level of responsibility, plus premio components tied to individual paid service interventions and company performance. /pp• Supplementary health insurance – Fasi Open. /pp• Continuous technical and soft-skills training. /pp• Hybrid working model, depending on operational requirements. /pp• The opportunity to work with cutting-edge technologies in the security industry. /pp• Involvement in challenging, high-profile international projects. /pp• A dynamic working environment where technical expertise and initiative are highly valued. /ppLocation /ppItaly – Milan area /ppEmployment Type /ppFull-time /ppIf you are a technically oriented professional looking for an international role combining technical expertise, customer interaction, training, and collaboration with Sales, we would be pleased to hear from you. /ppbr/p
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