17 set - Concorezzo
Frette
Descrizione del lavoro
For our headquarters in Concorezzo (MB), Frette is seeking a Salesforce Business Analyst & Administrator to support the implementation, configuration, management, and continuous improvement of our Salesforce platform.
The role will play a particularly important part during the initial implementation phase: the successful candidate will work closely with commercial departments to understand their processes, business needs, and priorities, translating them into functional and Salesforce requirements and collaborating with the external consultant responsible for the implementation to ensure that the solution developed effectively meets the company's needs.
Once the platform is implemented, the successful candidate will be responsible for its day-to-day administration and maintenance, while also providing user support, contributing to process optimization, and identifying opportunities for continuous improvement.
KEY RESPONSIBILITIES
Business Analysis & Salesforce Implementation
- Collaborate with commercial departments and other business stakeholders to understand processes, operational needs, and business objectives.
- Gather, analyze, and document functional requirements.
- Translate business needs into functional requirements and solutions that can be implemented within Salesforce.
- Assess existing processes and identify opportunities for simplification, automation, and improvement.
- Act as a bridge between the business and the external Salesforce consultant, ensuring that business requirements are correctly understood and translated into the technical solution.
- Collaborate with the external consultant throughout the design, configuration, testing,
and implementation phases of the platform.
- Support prioritization and contribute to the evaluation of different Salesforce solutions against business requirements.
- Participate in functional testing and UAT, ensuring that implemented solutions meet agreed requirements.
- Support the preparation of documentation related to processes, configurations, and platform functionalities.
- Support change management and user adoption of the platform.
Salesforce Administration & Support
- Administer and support Salesforce Sales Cloud and Service Cloud environments.
- Manage users, roles, profiles, permission sets, and security settings.
- Configure and customize objects, fields, page layouts, record types, and validation rules.
- Build and maintain automation using Salesforce Flow and available platform tools.
- Support sales processes, including lead management, opportunity management, and forecasting.
- Support customer service processes, including case management, queues, SLAs, and escalations.
- Create and maintain reports and dashboards to support business needs.
- Provide user support and contribute to user training and platform adoption.
- Analyze and resolve functional and technical Salesforce issues, coordinating with the external consultant when required.
- Contribute to data quality through data management, data imports, deduplication, and governance best practices.
- Support the management of integrations with third-party systems, working with external partners and relevant technical teams.
- Monitor Salesforce releases and new functionalities and assess their potential application within Frette.
- Maintain up-to-date documentation of system configurations, processes, functionalities, and best practices.
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