Global Service NPDI Project Manager
Pubblicato il 17-09-2026 - Vertiv Holdings in Mantova
Overview
In this role you will lead Global Services NPDI initiatives, driving end-to-end development, service readiness, and global deployment of Vertiv products. You will partner with Product Management, Engineering, Operations, and regional service teams to embed service requirements into launches and life-cycle activities. You will manage cross-functional programs across multiple regions, balancing priorities and delivering scalable service capabilities. This is a strategic, execution-focused leadership role with impact on service readiness and deployment success.
Responsabilità
- Lead Hardware + Services NPDI and Service-Only NPDI projects from intake to launch and service readiness
- Define scope, objectives, timelines, milestones, deliverables, and success criteria
- Coordinate cross-functional teams across Global Services, Product Management, Engineering, Operations, and regions
- Ensure alignment with business priorities, service strategy, and deployment requirements
- Manage multiple concurrent projects across Vertiv portfolios
- Drive execution and accountability across geographically distributed teams
- Lead NPDI governance and stage-gate activities, identifying risks and readiness needs
- Coordinate reviews, status updates, and gate readiness assessments
- Develop service readiness plans for new products and services
- Coordinate readiness activities including documentation, procedures, training, tools, spare parts, and regional capabilities
- Partner with NPDI Engineers and regional service teams to close readiness gaps
- Support design transfer, product introduction, and global service implementation
- Establish launch readiness criteria and monitor progress through stabilization
- Evaluate NPDI intake and prioritize projects across business units
- Coordinate with BU PMO leads on scope, involvement, and timing
- Maintain project status, milestones, risks, dependencies, and resources
- Identify capacity constraints and coordinate resource planning with Global Services leadership
- Support portfolio reporting and provide visibility into project health
- Contribute to PMO process improvements
- Serve as primary Global Services contact for NPDI initiatives
- Build relationships with Product Management, Engineering, Operations, BU PMOs, and regional leadership
- Facilitate alignment across regions with competing priorities
- Promote consistency in service readiness and project execution
- Support development of global standards, playbooks, and repeatable processes
- Lead or support digital service initiatives involving connected products, field technologies, and AI-enabled tools
- Coordinate cross-functional initiatives with digital workflows and deployment readiness
- Ensure technology initiatives deliver measurable value and address operational needs
- Partner with technical teams to manage milestones and dependencies
- Support integration of new technologies into global service operations
- Maintain risk, issue, action, and dependency registers
- Identify and mitigate schedule, resource, technical, and operational risks
- Capture lessons learned and drive continuous improvement in governance and execution
- Provide leadership with clear recommendations and escalation paths when at risk
Requisiti fondamentali
- Bachelor’s degree in Business, Engineering, Project Management, Operations, or a related discipline
- 5+ years of experience in project or program management, operations, engineering, or product development
- Experience managing complex, cross-functional projects
- Experience with NPDI, product development, or service operations
- Strong planning, execution, risk management, and stakeholder management skills
- Experience with geographically distributed teams and multiple functions
- Ability to manage competing priorities and deliver results in dynamic environments
- Strong written, verbal, and executive communication skills
- Ability to analyze complex problems and drive actionable outcomes
- Willingness to travel domestically and internationally
- Stakeholder management
- Cross-functional collaboration
- Communication
- Jira
- Confluence
- Smartsheet