Senior Customer Service Specialist & Team Coordinator
Pubblicato il 17-09-2026 - adapa Group in Ravenna
At adapa, we are shaping the future of sustainable packaging across Europe. We are an international, diverse and fast-moving organisation, combining strong industrial expertise with an ambitious transformation journey.Reporting to the Group Customer Service Manager, the Customer Service Team Coordinator will manage a dedicated customer portfolio while coordinating the team's daily operational activities, ensuring excellent service and efficient order management.Key Responsibilities- Manage the end-to-end customer order cycle, from order entry in the ERP system through delivery.- Verify commercial, administrative and logistics information and handle order amendments or exceptions.- Provide customers with timely updates on order status, product availability and delivery lead times.- Manage enquiries, complaints and escalations, coordinating with the relevant departments.- Collaborate with Sales, Finance, Production Planning, Operations and Logistics.- Coordinate daily team activities, workloads, priorities and service coverage.- Support team members with complex issues, urgent requests and operational escalations.- Monitor Customer Service KPIs,
deadlines and service levels.- Identify improvement opportunities and contribute to cross-functional optimisation projects.- Support onboarding, coaching and operational training within the team.Who we're looking for...- High school diploma or degree in Economics, Business, Languages or a related field.- 3 to 5 years of experience in Customer Service, Order Management or Sales Administration.- Solid knowledge of end-to-end order management processes and ERP systems.- Previous coordination experience is an advantage.- Experience in manufacturing, industrial or international organisations is preferred.- Good command of Microsoft Office, particularly Excel and PowerPoint.- English level B2 or above. Additional languages are an advantage.- Strong customer orientation, organisational skills and attention to detail.- Proactive, collaborative and able to manage priorities effectively in a fast-paced environment.On-sitesalary range: 35.000 - 40.000Join us and contribute to delivering service excellence within an international and evolving organisation.