17 set - Rieti
TECEZE
L2 IT Support EngineerLocation: Rome, ItalyExperience: 3–5 yearsRole OverviewWe are looking for an L2 IT Support Engineer to provide onsite IT and data center support at the Italian location. The ideal candidate should have good hands-on experience with Windows environments along with a basic understanding of VMware/ESXi, server troubleshooting, data center operations, and cabling.Key Responsibilities- Provide onsite L2 IT support and basic troubleshooting for servers and IT infrastructure.- Troubleshoot Windows-related issues and perform basic system checks.- Have basic knowledge of VMware ESXi and VMware technologies.- Perform basic troubleshooting when a server or system is down, including checking connections and interfaces.- Perform basic data center management activities.- Handle and track network/server cabling and identify cable connections between equipment.- Assist with connecting and replacing network/server interfaces as required.- Perform basic hardware and connectivity troubleshooting.- Coordinate with remote teams and local site contacts for issue resolution.- Follow standard troubleshooting procedures and escalate complex issues when required.Required Skills & Experience- Experience in L2 IT Support / Data Center Support.- Good knowledge of Windows operating systems and troubleshooting.- Basic knowledge of VMware ESXi and VMware technologies.- Basic understanding of server infrastructure and troubleshooting.- Basic knowledge of data center operations and management.- Basic understanding of network/server cabling and cable tracking.- Ability to troubleshoot basic connectivity and hardware issues.- Good communication and coordination skills.- Ability to work independently at the customer site.Preferred Profile- Previous experience working in a data center environment.- Experience supporting servers, VMware/ESXi, and Windows environments.- Candidates with hands-on exposure to onsite infrastructure support are preferred.- VMware/ESXi expertise is not required at an expert level; basic practical knowledge is sufficient
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