17 set - Calabria
Barco
ppLocation: Seoul, KR /ph3Key Responsibilities: /h3ulliReview all necessary information including site specifications and conditions prior to installation, develop installation plan, prepare product and necessary tools, verify delivery compliance, in order to allow the installation of the product and/or system to be performed with the maximum customer satisfaction and cost efficiency. /liliIn the case of installation by certified Barco dealers, provides technical support and training in addition to dealer’s formal Barco training, and assists in the installation to enable the dealer’s team to perform professional installations. /liliResolve any issues, provide technical support and expertise, in order to obtain customer acceptance and satisfaction. /liliProvides feedback to the service requester on the status of the problem, take corrective actions and anticipates resolution time and estimated cost. /liliReports discrepancies from customer upon completion of installation or support operations, in order to give valuable feedback to management and to participate in the improvement of the process and of the products. /liliPerform scheduled/emergency on site service repairs, schedule and perform on site preventive maintenance. /liliProvide customer service reports, elevate open customer issues to management, in order to have a clear, accurate and up to date documentation on company service activities. /liliLogs necessary information on time in CRM system. /liliMaintain customer relations via phone/e-mail, or available service tools, and perform customer visits on a regular basis to assess product/service satisfaction and to promote any new product ideas or current product improvements. /liliProvide technical support to the rest of the organization.
/liliPerform in-house/onsite/remote training for customers partners, customizing and maintaining training equipment. /liliTranslate existing training material when appropriate. /liliAssist/perform product demonstrations under Sales Managers responsibility, guarantee all tradeshow or demo equipment maintenance, assist in product set-up, operation and breakdown during company tradeshows. /liliResolve issues through ordering the necessary resources, both material and labor, after verifying technical compatibility, logistical possibilities and required competencies. /liliDetect quality issues and forward all relevant information to the appropriate escalation channel. /liliReview the results of corrective actions. /liliOther tasks assigned by the reporting manager. /li /ulh3Qualifications Competencies: /h3ulliBachelor’s degree in Electronics, Electrical Engineering, or a related technical field. /liliAbility to safely lift and handle heavy equipment and perform physical tasks associated with on-site installation and maintenance. /liliProficient in reading and writing English, and basic conversational English is acceptable, provided strong willingness to improve oral English ability. /liliWillingness and ability to travel extensively for work, both domestically and occasionally internationally.
/liliContinuous learning mindset with a strong eagerness to attend specialized technical and product training. /liliCertification in AV technology, networking or specific display system will be a plus. /liliValid driving license required (extensive driving experience is highly preferred). /li /ulh3Experiences: /h3ulliFor entry-level candidates: Demonstrating strong work ethic through internships, tempo parziale jobs, or extracurricular technical projects. Participating in engineering competitions, relevant university projects, or academic awards will be highly preferred. /liliFor experienced candidates: Prior experience in the AV industry, particularly with high-end imaging equipment, projection systems, or image processing. Strong hands-on experiences, including troubleshooting, repairing, and maintaining electrical/electronic machinery or commercial display systems. Proven track record of delivering technical support, conducting preventative maintenance, or providing customer training in a B2B environment. /li /ulpWe are committed to conducting our business activities with the highest standards of integrity, responsibility and compliance across all aspects of our operations. This includes adherence to applicable laws, regulations and internal policies related to ethical conduct, quality standards, cyber security, sustainability, data protection confidentiality and safety. /ph3DI Statement /h3pAt Barco, innovation drives everything we do. We believe that diversity fuels creativity, bringing us closer to our colleagues and customers. Inclusion and equity aren't just values—they're core capabilities that propel us toward our shared goals and mission. /p /p #J-18808-Ljbffr
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