17 set - Treviso
San Clemente Palace Kempinski Venice
Assistant Reservations Manager
Department
Revenue & Reservations
Employment Type
Tempo pieno
Location:
Italy - Venice
Description
The incumbent of this position is responsible for the efficient functioning of the Reservations department
Key Responsibilities
- Ensuring that all incoming enquiries are handled within a maximum of 24 hours
- Working with the revenue director to update the PMS codes and setup when necessary
- Assisting the sales and events managers in effectively dealing with all commission and accounts queries
- Ensuring all necessary billing instructions are applied to reservations
- Making sure that the team is fully informed of all rates, including negotiated and promotional rates, and that any new promotions and packages are communicated effectively to all relevant departments
- Ensuring that the team answers all incoming telephone enquiries in a timely and professional manner
- Identifying and assisting with the training needs of team members
- Liaising with the Sales team to resolve any issues, and handle site inspections and office visits’ information in the PMS
- Ensuring that all VIP and special requests information is efficiently saved in the PMS
Skills, Knowledge And Expertise
- Deep knowledge of Opera PMS
- At least 2 years of previous experience in the hospitality business (luxury field is preferred)
- Excellent proficiency in Italian and English language, both written and spoken.
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