Overview As an Account Manager at Flexport, you nurture key client relationships and drive value delivery across the client's supply chain. You partner with clients, identify solutions, and manage upsell, cross-sell, and renewal opportunities while ensuring a premium, consistent experience globally. You collaborate with cross-functional teams to monitor metrics, onboarding, and strategic reviews, shaping outcomes that advance Flexport's mission to simplify global trade.
Retribuzione / Benefits
~23 vacation days? (Life insurance
~ Statutory pension contributions
~ Equity program
~ Parental leave

Cultivate and grow relationships with key business stakeholders to deepen the Flexport partnership
Monitor account health with clients and identify opportunities to improve the experience
Lead client onboarding and define standard operating procedures
Scope and guide implementation stages and timelines for new opportunities
Collaborate with global counterparts to maintain a consistent account experience

Oversee client metrics with Global Operations and address escalations
Prepare content for client touchpoints to highlight value and new opportunities
Lead quarterly strategy reviews using deep client knowledge with minimal guidance
Drive product adoption with client stakeholders to maximize Flexport value
Continue learning through internal/external training to act as a trusted advisor
Maintain Salesforce accounts and opportunity pipeline
3-5 years in sales/account management or client-facing role
~ Client-centric mindset focused on outcomes and strategic planning
~ Deep curiosity about client needs and how Flexport can meet them
~ Strong business acumen and track record in (cross)selling a product
~ Fluent in Italian and English; Spanish is a strong plus
~ CV in English requested by employer
~ Salesforce
~ Data-driven account management
~ Strategic planning and presentation delivery

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